Alex Santos
Spring,TX
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
17
17
years of professional experience
Work History
CEO/TECH
Fresh carpet cleaning services
Spring, TX
01.2015 - Current
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Quality Control Inspector
Teleperformance USA
Houston, TX
03.2011 - 01.2018
- Checked software programs for usability, functionality, and design issues.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Inspected and repaired products to meet project expectations.
- Provided technical support to other departments regarding quality related topics and initiatives.
Cook/Prep Cook
Guglianis Italian grill
Houston, TX
01.2008 - 04.2015
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Checked completed orders for correct quantity and quality.
- Replenished food items from inventory and rotated ingredients.
- Resolved customer complaints regarding food quality or services provided.
- Operated test meters and soldering equipment to replace electrical components and wiring.
- Completed standard inspections to assess wear and damage to vehicles.
Education
Associate of Science - Technology Education
University of Phoenix
Tempe, AZ11-2026
High School Diploma -
Spring Woods High
Houston, TX05-2001
Skills
- Innovation management
- Effective decision making
- Strategic visioning
- Sustainable business models
- Talent development
- Inspirational leadership
- Organizational agility
- Executive presence
- Operational excellence
- Financial acumen
- Crisis management
- Digital transformation
- Customer focus
- Corporate governance
- Global perspective
- Mergers and acquisitions
- Succession planning
- Industry partnership development
- Financial leadership
- Product development
- Stakeholder engagement
- Quality control planning
- Public speaking
- Teamwork
- Self motivation
- MIssion and vision
- Complex Problem-solving
- Strategic planning
- Digital marketing
- Risk management
- Change and growth management
- Time management
- Training and development
Timeline
CEO/TECH
Fresh carpet cleaning services
01.2015 - Current
Quality Control Inspector
Teleperformance USA
03.2011 - 01.2018
Cook/Prep Cook
Guglianis Italian grill
01.2008 - 04.2015
Associate of Science - Technology Education
University of Phoenix
High School Diploma -
Spring Woods High