Alex Sarabia
San Ramon,CA
Summary
Recent UC Irvine graduate with professional experience in asset protection and customer service. Known for strong problem-solving abilities and attention to detail, contributing to enhanced customer relationships and effective cross-selling tactics.
Overview
5
5
years of professional experience
Work History
Asset Protection Detective/Supervisor
Macys
Costa Mesa, California
08.2022 - Current
- Collaborated with store management to develop effective theft prevention strategies.
- Utilized surveillance technology to monitor high-risk areas and prevent theft.
- Engaged with law enforcement to share information and coordinate responses to criminal activity.
- Participated in team meetings to discuss security concerns and share best practices.
Intern
America On Track
Santa Ana, California
11.2024 - 05.2025
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Educated underrepresented communities on the harmful effects of drug use and gang violence.
- Hosted food drives and school presentations to mentor younger individuals on community service.
Customer Service Representative
Nordstrom
Walnut Creek, California
07.2021 - 03.2022
- Assisted customers with order processing and ensured timely delivery of products.
- Resolved customer inquiries by providing detailed product information and guidance.
- Shared extensive product knowledge with customers to promote informed purchasing decisions.
- Developed strong customer relationships to encourage repeat business.
Sales Specialist
Recreational Equipment Inc.
Dublin, California
12.2020 - 09.2021
- Educated customers on equipment and products to best fit their needs, and enhance the shopping experience.
- Promoting Co-op membership on every transaction improves customer retention.
- Resolved customer complaints in a timely manner.
- Facilitated workshops to educate customers on product benefits and usage.
Education
Bachelor of Arts - Public Health
University of California, Irvine
Irvine, CA09-2025
Skills
- Technical: Microsoft Office, Google Workspace, and Google Spreadsheet
- Sales: Cross-selling, market trends, team collaboration, and customer service
- Interests: trail running, fashion, hikes, and content creation
Languages
Spanish
Professional
Timeline
Intern
America On Track
11.2024 - 05.2025
Asset Protection Detective/Supervisor
Macys
08.2022 - Current
Customer Service Representative
Nordstrom
07.2021 - 03.2022
Sales Specialist
Recreational Equipment Inc.
12.2020 - 09.2021
Bachelor of Arts - Public Health
University of California, Irvine