Alex Schwab
Collection Specialist
Elma,NY
Summary
Hardworking Collections Specialist with 12+ years of experience adept at persuading customers and obtaining payments. Skilled in skip tracing with top-notch follow-through and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Reliant Capital Solutions
Gahanna , Ohio
02.2017 - 12.2025
- Managed 200+ inbound/outbound calls daily.
- Proficient in collecting debt repayment-persuading and creating payment schedules.
- Used skip tracing and other techniques to locate debtors.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Thorough record documenting.
- Achieved performance goals on consistent basis.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
Collections Specialist
Capital Alliance Solutions
Tonawanda, New York
06.2016 - 02.2017
Collection Specialist
Pioneer Credit Recovery, Inc.
Arcade, New York
02.2013 - 05.2016
Education
High School Diploma -
State University of New York At Fredonia
Fredonia, NY01.2013
High School Diploma - undefined
Holland High School
Holland, NY06.2011
Skills
- Conflict Resolution
- Persuasive Debt Repayment Negotiation
- Result Driven
- Analytical and Critical Thinking
- Organized and Excellent Time Management
- Proficient in Microsoft Office, Excel, Outlook and Word
- Ability to Multitask
- Problem Investigation
- Confident, Dedicated, Positive Attitude
Accomplishments
- Top Collector for Three Months in a Row and won a free company paid cruise.
- Continue to Be One of the Top Collectors Monthly and Exceed Performance Goals.
Timeline
Collections Specialist
Reliant Capital Solutions
02.2017 - 12.2025
Collections Specialist
Capital Alliance Solutions
06.2016 - 02.2017
Collection Specialist
Pioneer Credit Recovery, Inc.
02.2013 - 05.2016
High School Diploma - undefined
Holland High School
High School Diploma -
State University of New York At Fredonia