Kaitlyn Fogoe
Crawfordville,FL
Summary
Dynamic Collections Specialist with a proven track record at Compassion Behavioral Health, adept at resolving billing discrepancies and enhancing customer satisfaction. Skilled in collection software and conflict resolution, I excel in negotiating payment plans that benefit both clients and the organization, ensuring compliance with regulations while maintaining strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collections Specialist
Compassion Behavioral Health
Boynton Beach, FL
06.2021 - 02.2026
- Offered alternative payment plans to customers facing financial hardship, enhancing recovery rates and fostering positive customer relationships.
- Resolved billing discrepancies through collaboration with clients and insurance companies, ensuring accurate account management and minimizing disputes.
- Utilized collection software to track account statuses and document interactions.
- Maintained compliance with federal and state regulations regarding collections efforts.
- Prepared comprehensive reports on outstanding accounts, enabling informed management decisions and strategic prioritization of collection efforts.
Customer Service
Airway Oxygen
Wyoming, MI
11.2017 - 06.2020
- Resolved customer service inquiries promptly while maintaining high service standards.
- Ensured customer satisfaction by following up and resolving billing issues for clients and organizations.
- Developed strategies to optimize customer service and satisfaction.
- Tracked workflow and customer service metrics to identify areas for improvement.
- Compiled reports on customer service data and trends to inform decision-making.
Medical Assistant
Spectrum Health Sleep Center
05.2017 - 10.2017
- Collaborated with healthcare providers to develop personalized treatment plans that effectively addressed patient needs.
- Delivered compassionate support to patients, enhancing their experience throughout treatment journeys.
- Prepared examination rooms with necessary supplies, streamlining patient flow and enhancing overall experience.
- Maintained organized and hygienic examination rooms, ensuring readiness for patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front Desk Receptionist
Kent Pediatrics
04.2015 - 05.2017
- Addressed inquiries and resolved issues promptly, contributing to enhanced patient satisfaction.
- Processed payments and charges to patient accounts accurately, supporting financial integrity.
- Assigned billing codes to health insurance claims, ensuring timely reimbursement.
Dental/Surgical Assistant
Oral and Maxillofacial Surgery
Canton, MI
06.2013 - 07.2014
- Established intravenous lines, ensuring patient comfort and readiness for procedures
- Assisted dentist in dental procedures, prioritizing patient safety and comfort.
- Monitored patients in post-anesthesia recovery, assessing vital signs and responding to needs
- Delivered clear post-operative care instructions to patients, improving understanding and compliance.
- Executed proper cleaning of instruments to maintain hygiene standards.
Dental Assistant
Pediatric Dentistry
West Bloomfield Township, MI
05.2011 - 06.2013
- Assisted dentist during procedures to enhance patient comfort and streamline workflow
- Captured x-ray images to support accurate diagnostics and treatment planning
- Provided clear post-care instructions to improve patient understanding and adherence
Education
MEDICAL ASSISTANT CERTIFICATE -
ROSS MEDICAL EDUCATION CENTER
Canton, MI04.2013
HIGH SCHOOL DIPLOMA - High school diploma or GED
KENOWA HILLS HIGH SCHOOL
Grand Rapids, MI05.2008
Skills
- Billing
- Insurance Billing
- Medical Collection
- Accounts Receivable
- Payment Negotiation
- Billing Dispute Resolution
- Remote Collections
- Insurance Verification
- Financial Reconciliation
- Utilization Review
- Regulatory Compliance
- Documentation Review
- Customer Service
- Customer Support
- Call Center
- CSR
- Customer Care
- Medical Office Experience
- Medical Scheduling
- Medical Records
- CPT Coding
- ICD-10
- ICD-9
- ICD Coding
- Medical Coding
- EMR Systems
- Epic
- Cerner
- Word
- Microsoft Office
- Accounting
- QuickBooks
- Eaglesoft
- Dentrix
- Accounts Payable
- Accounts Receivable
- Cash Handling
- Payment Plan Negotiation
- Financial Reporting
- Account Management
- Relationship Management
- Quality Assurance
- Triage
- Clerical Experience
- Front Desk
- Medical Receptionist
- HIPAA
- Anatomy Knowledge
- Physiology Knowledge
- Call Center
- Phone Etiquette
- Time Management
- Conflict Resolution
- Solution-oriented Approach
- Data Analysis
- Pricing
- Contracts
- CRM Software
- Payment Negotiation
- Billing Dispute Resolution
- Regulatory compliance
- Payment plan negotiation
- Relationship management
- Financial reporting
- Conflict resolution
- Data analysis
- Time management
- Solution-oriented approach
Certification
- X-Ray Certification, 04/01/14, Present
- Medical Assistant, 04/01/13, Present
- Certified Coding Specialist RHIT, Not Specified, Not Specified
- Medical Coding Certification, Not Specified, Not Specified
Additional Information - Skills And Abilities
- Appointment Scheduling
- Microsoft office/word
- Financial record keeping
- Computerized insurance billing
- Multi-tasking
- Bookkeeping
Personal Information
Authorized To Work: US
Timeline
Collections Specialist
Compassion Behavioral Health
06.2021 - 02.2026
Customer Service
Airway Oxygen
11.2017 - 06.2020
Medical Assistant
Spectrum Health Sleep Center
05.2017 - 10.2017
Front Desk Receptionist
Kent Pediatrics
04.2015 - 05.2017
Dental/Surgical Assistant
Oral and Maxillofacial Surgery
06.2013 - 07.2014
Dental Assistant
Pediatric Dentistry
05.2011 - 06.2013
MEDICAL ASSISTANT CERTIFICATE -
ROSS MEDICAL EDUCATION CENTER
HIGH SCHOOL DIPLOMA - High school diploma or GED
KENOWA HILLS HIGH SCHOOL