Telida Joiner
Katy,Texas
Summary
Experienced Collections Specialist with a successful history at Advance Pharmacy, specializing in medical insurance claims processing and customer engagement. Utilizing advanced Excel skills and strong client relations abilities, I improve account resolutions. My approach turns billing challenges into positive results, showcasing a combination of technical expertise and interpersonal finesse.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collections Specialist
Advance Pharmacy
08.2015 - Current
- Responsible for handling customer's inquiries and complaints
- Assisting patients with the billing issues
- Responsible for entering data including insurance information into computer system
- File insurance claims
- Work with insurance companies and completing any necessary correspondence to facilitate account resolution
- Insurance Verification
- Done various other duties as assigned
Collections Specialist
Parallon
06.2013 - 05.2015
- Perform collections activity based on collection queue/production goals
- Maintain acceptable call quality
- Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently
- Close out an appropriate number of accounts each month as determined by Management
- Work with insurance companies and completing any necessary correspondence to facilitate account resolution
Medical Biller/Collector
Texas Inpatient Consultant
02.2012 - 05.2013
- Responsible for handling customer's inquiries and complaints
- Assisting patients with the billing issues
- Responsible for entering data including information of patient, medical conditions, and insurance information into computer system
- File insurance claims
- Post payments
- Insurance verification
- Front desk
- Done various other duties as assigned
Medical Biller/Collector
Texas Family and Geriatric Clinic
08.2009 - 01.2012
- Responsible for handling customer's inquiries and complaints
- Assisting patients with the billing issues
- Responsible for entering data including information of patient, medical conditions, and insurance information into computer system
- File insurance claims
- Post payments
- Front desk
- Insurance verification
- Done various other duties as assigned
Education
Associate of Arts - Healthcare Administration Medical Records
University of Phoenix-Online Campus
Houston, TX09.2014
Certification in Medical insurance and coding -
Remington College-Houston Campus
Houston, TX07.2009
Skills
- Accounts Receivable
- Medical Insurance Claims Processing Processing
- Claims
- Appointment Coordination
- CPT
- Epic
- Billing
- Accounts Collections
- Client Relations Expertise
- Data Entry
- Insurance Verification
- Patient Record Management
- Advanced Microsoft Office Skills
- Advanced Excel Proficiency
- Email Management
- Client Interaction
- Customer Engagement
- Front Office Administration
- Hospital
- Call Center
- Infusion Experience
- ICD-10 Coding
- ICD-9
- EMR Systems
- Medical Coding Proficiency
- Medical Office Experience
- Medical Scheduling
Certification
Notary Public, 12/21, 12/25
Timeline
Collections Specialist
Advance Pharmacy
08.2015 - Current
Collections Specialist
Parallon
06.2013 - 05.2015
Medical Biller/Collector
Texas Inpatient Consultant
02.2012 - 05.2013
Medical Biller/Collector
Texas Family and Geriatric Clinic
08.2009 - 01.2012
Associate of Arts - Healthcare Administration Medical Records
University of Phoenix-Online Campus
Certification in Medical insurance and coding -
Remington College-Houston Campus
Notary Public, 12/21, 12/25
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