Summary
Skills
Work History
Education
Certification
Additional Information
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Hope Ilolo

Hope Ilolo

Richmond,TX

Summary

  • Marketing and product line development To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Skills

  • MARKETING
  • CLIENTS
  • Call Center
  • Customer Care
  • Customer Service
  • Customer Support
  • Fundraising
  • Typing
  • Live Chat
  • Computer Operation
  • Technical Support
  • Debits & credits
  • Help Desk
  • QuickBooks
  • Account Management
  • Order Entry
  • Accounts Receivable
  • IT support
  • PeopleSoft
  • Computer literacy
  • Time management
  • Desktop Support
  • Troubleshooting
  • Windows
  • Salesforce
  • Teamwork
  • Interpersonal skills
  • Ability to work under pressure
  • Adaptable and flexible
  • Friendly and positive
  • Professional and responsible
  • Cash handling
  • Microsoft Outlook
  • Software Troubleshooting
  • Caregiving
  • Team Oriented
  • Credit and Collections
  • Records Management
  • Scripted Conversations
  • Organizational Skills
  • Skip Tracking
  • Microsoft Office
  • Collection Agency Relations
  • Negotiation and Resolution
  • Accounts Payable and Accounts Receivable
  • Delinquent Account Notification
  • Updating Customer Accounts
  • Debt Repayment Negotiation
  • Bill Processing
  • Collections

Work History

Collections Specialist

LTD Financial Services, L.P.
01.2023 - 05.2023
  • Monitor the firm's accounts receivable and identify overdue accounts
  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
  • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
  • Skip tracing

Customer Service Associate/Call Center

Harris County Toll Road Authority
08.2022 - 01.2023
  • Resolved customer information and complaints
  • Call Center
  • Handled online orders and credit card transactions
  • Update customers vehicle/license information
  • Managed client records
  • Monitor accounts to identify outstanding invoices
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.

Customer Service Representative

InfoCision
12.2021 - 05.2022
  • Fundraiser for St Jude Children’s Hospital
  • Helping customers process their donation requests
  • Solving any other issues customer might have with their donation accounts or orders placed
  • Memorized entire line of company products and services, including prices and special discounts
  • Open and maintain customer accounts by recording account information
  • Build sustainable relationships of trust through open and interactive communication
  • Take payment information and other pertinent information such as addresses and phone numbers

Caregiver

Redeem Center
02.2019 - 11.2021
  • Monitors patient's physical and mental condition
  • Records patient's information by making entries in their journal, notifying nursing supervisors of changing and unusual conditions
  • Provide physical and emotional support to patients and family
  • Repositioned bedridden patients to prevent the occurrence of bedsores
  • Assist patient with daily activities like eating, dressing, showering and grooming
  • Maintain a safe and clean patient environment
  • Administer medication as instructed
  • Adhere to standard of practice within agency guidelines

Customer Service Representative/Sales Rep

Teleperformance USA
06.2018 - 11.2018
  • Warm and friendly
  • Active listening
  • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
  • Remained courteous and calm at all times, even during moments of intense customer displeasure
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Keep records of customer interactions, process customer accounts, and file documents
  • Attempt to persuade customer to reconsider cancellation
  • Resolve billing and customer credit issues
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.

Lab Researcher

University of Texas Rio Grande Valley
09.2016 - 04.2018
  • Made an average of 40 outbound calls each day to lab vendors
  • Analyzed department documents for appropriate distribution and filing
  • Created boardroom and courtroom multimedia presentations including video and text-synced depositions for enhanced understanding
  • Supported lab Specialists in all lab related duties

Collections Specialist

Hojipog Concept Ventures
05.2012 - 08.2016
  • Maintain financial accounts by processing customer adjustments
  • Written and Oral communication
  • Find and contact clients to ask about their overdue payments
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Monitor accounts to identify outstanding debts
  • Take actions to encourage timely debt payments
  • Report on collection activity and accounts receivable status

Call Center Agent

ACCESS BANK NIGERIA PLC
05.2010 - 10.2012
  • As an inbound call center agent, my duties may include answering questions
  • Handle customer questions about things like opening accounts, helping with loan applications and credit cards
  • Checking the balance or status of accounts
  • Connecting callers with other bank personnel if they have a specific issue or require a particular service
  • Also work with customer account information and account changes
  • Help educate customers about self-service options such as online banking
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

High school diploma or GED -

Demonstration Secondary School
Nigeria
2016

Certification

  • Certified Home Health Aide, 04/01/19, Present
  • Certified Basic Life support, 03/01/19, True
  • CPR Certification

Additional Information

Skills Marketing and product line development Clients/Vendor relation Finding every possible solutions in helping out a customer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Personal Information

Willing To Relocate: Anywhere

Authorized to work for any employer in the United States

Overview

13
13
years of professional experience
1
1
Certificate

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Hope Ilolo