Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Christian

Harris County,TX

Summary

Capable customer service clerk adept at catering to individualized client needs. Focused and detail-oriented with a proven history of positive client feedback and outcomes. Eager to fulfill a role within a dynamic team driven by quality and integrity.

Overview

12
12
years of professional experience

Work History

Private Caregiver

In Home Attendant Services, Ltd.
Houston, TX
04/ - Current
  • Administered medication as directed by physician.
  • Maintained a clean, safe and well-organized patient environment.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Extensive experience working in homes with disabled children and adults.

Home Health Aid

Canaan Health Care Services
Houston, TX
12/ - 09.2016
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Completed clinical rotations in Geriatrics.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.

Collections Specialist

LTD Financial Services, L.P.
Houston, TX
03/ - 12.2015
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Utilized scripted conversation prompts to convey current account information and obtain payments.
  • Maintained a high volume of calls to meet demands of busy group.
  • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
  • Processed payments and applied to customer balances.
  • Provided extensive clerical and administrative support to department staff.

Education

High School Diploma - Basic studies

Temple High School
Temple, TX
2001

CNA Certificate - Healthcare

Houston Community College
Houston, TX
2013

Skills

  • Case management
  • Strategic planning capability
  • Analytical thinker
  • Self-motivated professional
  • Team leadership
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Timeline

Private Caregiver

In Home Attendant Services, Ltd.
04/ - Current

Home Health Aid

Canaan Health Care Services
12/ - 09.2016

Collections Specialist

LTD Financial Services, L.P.
03/ - 12.2015

High School Diploma - Basic studies

Temple High School

CNA Certificate - Healthcare

Houston Community College

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