Laura Ovalle
Angleton,TX
Summary
To expand my years of experience as an A/R specialist and help improved the company as a whole by using my acquired knowledge. Authorized to work in the US for any employer Talented Accounts Receivable Specialist with 18 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
20
20
years of professional experience
Work History
Collections Specialist
Christus Health
Houston, TX
03.2016 - Current
- Insurance collection, work overpayment/ underpayment accounts, submit adjustment / refunds, insurance verification, take incoming calls from patients and insurance.
Collections Specialist
USPI
Houston, TX
09.2015 - 03.2016
- Insurance collection, work overpayment/ underpayment accounts, submit adjustment / refunds, insurance verification, take incoming calls from patient school and insurance.
Central Billing Coordinator
Genesis Health Care
Tampa, FL
12.2012 - 05.2015
- Electronically billed Medicaid Claims for 8 facilities using Relay Module
- Bill and follow up on secondary claims until resolved
- Conduct Monthly A/R reviews
- Post payments received from insurance carriers
- Ensure compliant and accurate claims submissions
- Analyze A/R aging and conduct audit reviews with to resolve outstanding issues.
R Collections Specialist
Airamid Care Management Services
Saint Petersburg, FL
02.2010 - 11.2012
- Electronically billed Medicare & Medicaid claims for 17 facilities using SSI Billing Module
- Assisted facilities with billing, collections, and appeals of troubled accounts
- Corrected and billed Medicare claims on DDE for all facilities
- Follow up of processing and payments on Managed Care Claims
- Advised facilities on appeals and denied process
R Collections Specialist
Lavie Healthcare Services
Tampa, FL
07.2009 - 02.2010
- Electronically billed Medicare & Medicaid claims for 20 facilities
- Handled A/R and collection activities in the facility
- Corrected and billed Medicare claims on DDE for all facilities
- Follow up of processing and payments on Medicaid and Managed Care claims
- Interacted with payers to defined billing requirements and ensured prompt payment of claims
- Produced reports for analysis purposes as needed
- Ensured that billing was accurate and cash expectations were met
Business office Assistant
Palm Gardens of
Tampa
07.2005 - 07.2009
- Electronically billed Medicaid Claims for 120 residents
- Bill and follow up on secondary claims until resolved
- Conduct Monthly A/R reviews
- Post payments received from insurance carriers
- Ensure compliant and accurate claims submissions
- Analyze A/R aging and conduct audit reviews with to resolve outstanding issues
- Insure that billing was accurate and cash expectations were met
- Processing and reconcile patience trust accounts for residents
- Update daily census for managers stand up meetings
Education
Diploma - Business Office Administration
Stone Academy
Skills
- Medical Billing
- Insurance Verification
- Accounts Receivable
- Account Reconciliation
- Managed Care
- Customer service
- Bank Reconciliation
- General Ledger Accounting
- Journal Entries
- Accounts Payable
- Additional Information
- AREAS OF EXPERTISE
- Business Office Assistant Accounts Receivable
- Collection Specialist Organizational Skills
- Medicare/Medicaid Billing Third Party Billing
- Additional Skills
- Proficient in
- Microsoft word, excel and power point
Languages
Timeline
Collections Specialist
Christus Health
03.2016 - Current
Collections Specialist
USPI
09.2015 - 03.2016
Central Billing Coordinator
Genesis Health Care
12.2012 - 05.2015
R Collections Specialist
Airamid Care Management Services
02.2010 - 11.2012
R Collections Specialist
Lavie Healthcare Services
07.2009 - 02.2010
Business office Assistant
Palm Gardens of
07.2005 - 07.2009
Diploma - Business Office Administration
Stone Academy
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