Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alex Shkiler

Los Angeles,CA

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multi tasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

14
14
years of professional experience

Work History

Lead Dispatcher / Inside Sales

Relaxed Heating And Air Inc.- Los Angeles Repair Service
Canoga Park, CA
01.2021 - 06.2024
  • Coordinated with other departments such as sales, marketing and customer service for effective communication between drivers, customers and management.
  • Resolved conflicts between drivers or customers regarding scheduling or service issues.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Used Fieldedge as a CRM for inputting orders, making new sales, and updating new calls.
  • Directly ordered parts from distributors for techs in the field.
  • Scheduled loads according to priority and available equipment.
  • Arranged for repairs to restore service and schedules.

Production Coordinator

Fox Studios
Los Angeles, CA
01.2014 - 11.2019
  • Developed standard operating procedures for production personnel to follow.
  • Maintained relationships with external partners involved in the supply chain process including freight carriers, customs brokers.
  • Worked closely with suppliers and vendors to negotiate contracts that met company objectives while minimizing costs.
  • Monitored inventory levels of raw materials and ensured timely replenishment.
  • Supervised a team of operators responsible for running different stages of the show process.
  • Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
  • Resolved any issues related to production process or equipment malfunctions quickly and efficiently.
  • Inspected quality control standards of incoming materials, in-process work, and final product output.

Travel Coordinator

Shine America
Los Angeles
02.2010 - 12.2014
  • Scheduled and coordinated domestic and international flights based on budget constraints.
  • Coordinated flight bookings, ground transportation, accommodations, and visa applications for international travelers.
  • Negotiated contracts with airlines, hotels, car rentals companies to obtain best rates available while meeting customer needs.

Education

Associate of Arts -

Santa Monica College
Santa Monica, CA
06-2006

High School Diploma -

Fairfax High School
Los Angeles, CA
06-2004

Skills

  • Conflict resolution
  • Data entry
  • Customer service
  • Order processing
  • Load scheduling
  • Fieldedge CRM
  • Administrative support

References

References available upon request.

Timeline

Lead Dispatcher / Inside Sales

Relaxed Heating And Air Inc.- Los Angeles Repair Service
01.2021 - 06.2024

Production Coordinator

Fox Studios
01.2014 - 11.2019

Travel Coordinator

Shine America
02.2010 - 12.2014

Associate of Arts -

Santa Monica College

High School Diploma -

Fairfax High School

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