Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Smith

O Fallon,MO

Summary

Accomplished professional with a diverse background in customer support, data entry, and digital graphics. Excelled in enhancing customer relations and workflow optimization. Achieved significant milestones, demonstrating a goal-oriented mindset and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Member Services Representative (Temp Role)

Archimedes RX
06.2024 - 07.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled inbound and outbound calls to resolve high bills for members.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Pharmacy Technician

EBM Medical
07.2022 - 04.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Achieved a high quality of work flow and set several company records for accuracy and efficiency.
  • Promoted patient confidentiality by adhering to HIPAA regulations.

Pharmacy Technician

Excel Pharmacy
01.2022 - 06.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

YouTube Partner

Google/Self-employed
01.2018 - 01.2022
  • Utilized the Adobe Creative Suite for professional, high quality video production.
  • Produced multiple videos that achieved over 1 million views.
  • Collaborated with advertisement agencies to promote their products on exclusive video content.

Graphic Artist

Instant Imprints
05.2016 - 11.2016
  • Created digital image files for use in digital and traditional printing methods.
  • Used Corel Draw and Adobe Photoshop to create images and layouts.
  • Developed print materials such as brochures, banners, and signs.
  • Met with customers to present mockups and collect information for adjustments.

Data Entry Clerk (Temp Role)

Citi
02.2016 - 04.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.

Education

Bachelor of Science - Graphic Design

ITT Technical Institute
Earth City, MO
05.2015

High School Diploma -

Fort Zumwalt North High School
O Fallon, MO
05.2010

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Digital graphics
  • Color theory
  • Print Production
  • Problem-solving skills

Timeline

Member Services Representative (Temp Role)

Archimedes RX
06.2024 - 07.2024

Pharmacy Technician

EBM Medical
07.2022 - 04.2024

Pharmacy Technician

Excel Pharmacy
01.2022 - 06.2022

YouTube Partner

Google/Self-employed
01.2018 - 01.2022

Graphic Artist

Instant Imprints
05.2016 - 11.2016

Data Entry Clerk (Temp Role)

Citi
02.2016 - 04.2016

Bachelor of Science - Graphic Design

ITT Technical Institute

High School Diploma -

Fort Zumwalt North High School
Alex Smith