Alex Smith
O Fallon,MO
Summary
Accomplished professional with a diverse background in customer support, data entry, and digital graphics. Excelled in enhancing customer relations and workflow optimization. Achieved significant milestones, demonstrating a goal-oriented mindset and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Member Services Representative (Temp Role)
Archimedes RX
06.2024 - 07.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled inbound and outbound calls to resolve high bills for members.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Pharmacy Technician
EBM Medical
07.2022 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Achieved a high quality of work flow and set several company records for accuracy and efficiency.
- Promoted patient confidentiality by adhering to HIPAA regulations.
Pharmacy Technician
Excel Pharmacy
01.2022 - 06.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
YouTube Partner
Google/Self-employed
01.2018 - 01.2022
- Utilized the Adobe Creative Suite for professional, high quality video production.
- Produced multiple videos that achieved over 1 million views.
- Collaborated with advertisement agencies to promote their products on exclusive video content.
Graphic Artist
Instant Imprints
05.2016 - 11.2016
- Created digital image files for use in digital and traditional printing methods.
- Used Corel Draw and Adobe Photoshop to create images and layouts.
- Developed print materials such as brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
Data Entry Clerk (Temp Role)
Citi
02.2016 - 04.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
Bachelor of Science - Graphic Design
ITT Technical Institute
Earth City, MO05.2015
High School Diploma -
Fort Zumwalt North High School
O Fallon, MO05.2010
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Digital graphics
- Color theory
- Print Production
- Problem-solving skills
Timeline
Member Services Representative (Temp Role)
Archimedes RX
06.2024 - 07.2024
Pharmacy Technician
EBM Medical
07.2022 - 04.2024
Pharmacy Technician
Excel Pharmacy
01.2022 - 06.2022
YouTube Partner
Google/Self-employed
01.2018 - 01.2022
Graphic Artist
Instant Imprints
05.2016 - 11.2016
Data Entry Clerk (Temp Role)
Citi
02.2016 - 04.2016
Bachelor of Science - Graphic Design
ITT Technical Institute
High School Diploma -
Fort Zumwalt North High School