ALEX SMITH
Louisville,KY
Summary
Knowledgeable Information Systems Technician adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Infrastructure Security Analyst
Stock Yards Bank & Trust
02.2022 - Current
- Conducted security audits to identify vulnerabilities.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Reduced security risks by 130k through enhancing protocols and ensuring adherence to regulations.
Information Systems Technician
Duplicator Sales & Service Inc
01.2017 - 02.2022
- Installed, modified and repaired software and hardware to resolve technical issues
- Monitored 100 Windows servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Handled service requests, including initial troubleshooting and escalation
- Implemented security policies and distributed updates to end users
- Identified and solved technical issues using variety of diagnostic tools and tactics
- Performed tests of functionality, security and performance of different workstations and devices.
United States Navy, Aviation Ordnance Man
08.2012 - 08.2016
- Performed regular inspections on armament systems to verify regulation compliance
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles
- Handled and serviced weapons and ammunition carried on MH60 Rotary aircraft.
Education
Bachelor of Science - Computer Science
Western Kentucky University
Bowling Green, KY12.2019
Associate of Science - Network Admin
Jefferson Community And Technical College
Louisville, KY12.2017
Skills
- Systems administration
- Patching and vulnerability updates
- Networking issues
- Equipment setup
- Technical troubleshooting
- Verbal and written communication
- Flexible & Adaptable
- Customer service
- Tenable Nessus
Affiliations
- Eagle scout
- United States Navy veteran
Certification
Network+
Security+
MangeEngine
Timeline
Infrastructure Security Analyst
Stock Yards Bank & Trust
02.2022 - Current
Information Systems Technician
Duplicator Sales & Service Inc
01.2017 - 02.2022
United States Navy, Aviation Ordnance Man
08.2012 - 08.2016
Bachelor of Science - Computer Science
Western Kentucky University
Associate of Science - Network Admin
Jefferson Community And Technical College
Network+
Security+
MangeEngine
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