Alex Stanley
Sauk Rapids,MN
Summary
Driven IT professional with four years of proven dedication in the field supporting 20+ locations. Focused on results and improvement to new and existing systems as well as exceptional end user support.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Magnifi Financial Credit Union
Sartell, MN
01.2024 - Current
- Assisted with networking projects and architecture (SD-WAN, switch upgrades and replacement, etc)
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Troubleshot and maintained network and security systems (Cisco ISE, Threatlocker,Proofpoint,etc)
- Maintained hundreds of servers and systems to keep networks fully operational during peak periods.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed inventory of computer equipment supporting over 400 end-users, standardizing hardware configurations for ease of maintenance and scalability.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Streamlined software deployment by automating installation processes for various applications.
IT Support Specialist
Magnifi Financial Credit Union
03.2021 - Current
- Provided Tier 1-Tier 2 IT support to non-technical internal users through remote and in person services.
- Resolved diverse range of technical issues across multiple systems and applications for end users.
- Improved deployment processes for the Help Desk team and organization.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Patching / Updates
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Promoted efficiency among departments with prompt resolution of system issues.
- Worked closely with other departments and management to find solutions.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Troubleshoot and resolve on-site hardware (laptops, IP cameras, etc).
- O365 and Exchange Administration.
- Created tickets and knowledge bases on ServiceNow.
- Web content filtering with Cisco Umbrella.
- Updated software to safeguard against security flaws.
IT Support Specialist
St. Cloud State University
08.2018 - 12.2019
- On site configuration of multi-classroom courses
- Troubleshooting networking hardware/software
- Configured hardware, devices and software to set up work stations for employees
- Help desk support
- Configuration of codec systems for video conferencing and classroom connections
- Logging documentation of any issues or calls taken
- Creation of video conferences between multiple Minnesota campuses
- Uploading classroom recordings to server for professors reference
- Creating spreadsheets for annual reports
Mechanical Adjuster
Federal Cartridge
08.2018 - Current
- Keeping various machines running in an efficient matter through means of mechanical adjustments
- Setup and manufacture of multiple products for government and international contracts
- Maintain strong attention to detail for strict conformance specifications
Education
- Relevant Coursework: CCNA (Cisco Certified Network Associate) in progress.
Bachelor of Science - Information Systems
2021
Skills
- Time management
- Networking
- Cisco
- Self-motivated
- Team leadership
- Extremely Organized
- Windows Server
- Patching
- Hardware, software, and network installation/troubleshooting
- LAN/WAN
- Software and Hardware Implementation
- Office 365 Administration
- Active Directory
Personal Information
Awards & Acknowledgements:
- I was promoted to crew lead after just a few months of working at Vistar
- Production and efficiency above 100% at Ichor
- Earned my new position as Mechanical Adjuster at Federal Cartridge after just six months of being employed.
Extensive knowledge of computer hardware
- Familiar with a wide variety of computer/network hardware and cabling
- Familiarity with RAID
- Building computers
- Installing OS's
- Creating and assigning partitions
- Knowledge of specific programs, such as Microsoft Word, Excel, etc
- Virtual machines
- Switches and routers
Timeline
IT Support Engineer - Magnifi Financial Credit Union
01.2024 - Current
IT Support Specialist - Magnifi Financial Credit Union
03.2021 - Current
IT Support Specialist - St. Cloud State University
08.2018 - 12.2019
Mechanical Adjuster - Federal Cartridge
08.2018 - Current
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St. Cloud State University - Bachelor of Science, Information Systems