Alex Strother
Lomita,California
Summary
Results-focused worker dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
3
3
years of professional experience
Work History
Dog Sitter
Lori Richard, Fatemmeh Namvar
Palos Verdes Estates, CA
11.2022 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients' satisfaction by providing attentive and personalized.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to clients' peace of mind by sending regular updates on their pets, including photos and videos.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Customer Service Associate
Walgreens
2690 Pacific Coast Highway Torrance, CA 90505
05.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company's policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Investigated and resolved customer inquiries and complaints quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Studio Arts
El Camino College
Torrance, CA06.2026
High School Diploma -
South Torrance High School
Torrance, CA06.2022
Skills
- Schedule Management
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Basic Math Competence
- POS system operations
- Time management skills
- Written and verbal communication
- Client Relationship Management
- Work Prioritization
- Honest and Trustworthy
- Punctual and Reliable
- Flexible Schedule
- Regular Availability
- Clean Background Check
- Valid Driver's License
- Problem-Solving
Timeline
Dog Sitter
Lori Richard, Fatemmeh Namvar
11.2022 - Current
Customer Service Associate
Walgreens
05.2021 - 08.2022
No Degree - Studio Arts
El Camino College
High School Diploma -
South Torrance High School