ALEX SULLIVAN
Jersey City
Summary
Dynamic wine industry professional dedicated to sharing accessible and engaging wine knowledge with enthusiasts and connoisseurs. Over three years of experience as a Certified Sommelier, specializing in wine tasting and orchestrating educational events that foster appreciation for wine and food pairings. Demonstrated proficiency in product knowledge, backed by a commitment to ongoing learning within the ever-evolving wine sector. As a quality operations manager, specialized skills include systems implementation, relationship management with customers and suppliers, project oversight, team leadership, and continuous process enhancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sommelier
Resident Hospitality
New York, NY
10.2025 - Current
- Partnered with Michelin-star chefs to curate exclusive fine dining experiences featuring open bars and multi-course meals.
- Delivered comprehensive explanations of wine and food pairings, emphasizing flavor profiles and complementary characteristics.
- Oversaw open bar operations, ensuring a curated selection of wine, beer, and seasonal cocktails.
- Collaborated with private clients to curate bespoke luxury experiences tailored to individual preferences.
Quality Systems Manager
HelloFresh
NYC
02.2022
- Co-chair of Women's Inclusion Network ERG - Manage a team of pillar leads to expand the network through internal and community events. Hosted Wine Education events for the company focused on Women Winemakers and Wine & Food Pairing.
- Led a team of senior analysts in all Supplier Management and onboarding activities.
- Implemented TraceGains as a Supplier Management system. Project managed and configured all modules and provided all user training.
- Led a team of data analysts to improve quality metric dashboards and identify root causes of ingredient quality issues. Implemented a Continuous Improvement Project Intake Form to organize and prioritize ad-hoc requests.
Sales Associate
Simply Wine
NYC
06.2025 - 01.2026
- Provided customer service and assistance with wine & beverage recommendations
- Hosted private tastings for customer events and weekly in-store tastings
- Educated customers about wine varieties and pairings to promote informed purchasing decisions.
- Built relationships with customers to encourage repeat business.
Quality Assurance Associate
Daily Harvest
NYC
06.2019 - 02.2022
- Managed the implementation of Specification and Formula Management modules toTraceGains. Collaborated closely with TraceGains’ Product and Engineering teams to improve the customer experience of the system and develop new features to optimize modules.
Culinary Operations Coordinator
Union Square Events
NYC
10.2018 - 12.2018
- Main administrator of data management for all food service operations, products and recipes, and order processing for wholesale partnerships. Created and distributed event resources.
Customer Support Specialist
Goldbelly.com
NYC
10.2017 - 10.2018
- Communicated with customers and merchants to provide support, issue resolution, product information, and ensure customer retention.
Quality Operations Associate
Blue Apron
NYC
10.2015 - 08.2017
- Implemented new systems to centralize team communication and improve auditing processes. Led national on-site training to each fulfillment center.
- Piloted corporate and fulfillment center connection tours. Achieved buy-in from company founders to implement this program as a mandatory on-boarding process.
Education
Executive Leadership MBA -
James Madison University
12-2022
Bachelor of Arts, Cum Laude - Psychology Major, Nutrition & French Double Minor
New York University
05-2015
Skills
- Wine Tasting & Blind Tasting Expertise
- Wine Tasting Education & Events
- Customer Service
- Supplier Quality & Relationship Management
- Quality Management Systems
- Continuous Process Improvement
Certification
- Blind Wine Tasting Certification with Distinction - Sommelier Society of America, 2024
- Sommelier Certification with Distinction - Sommelier Society of America, 2023
Timeline
Sommelier
Resident Hospitality
10.2025 - Current
Sales Associate
Simply Wine
06.2025 - 01.2026
Quality Systems Manager
HelloFresh
02.2022
Quality Assurance Associate
Daily Harvest
06.2019 - 02.2022
Culinary Operations Coordinator
Union Square Events
10.2018 - 12.2018
Customer Support Specialist
Goldbelly.com
10.2017 - 10.2018
Quality Operations Associate
Blue Apron
10.2015 - 08.2017
Bachelor of Arts, Cum Laude - Psychology Major, Nutrition & French Double Minor
New York University
Executive Leadership MBA -
James Madison University