Alex Terranova

Amazon – Area Manager II (Delivery Station DDV2) | Denver, CO
September 2021 – Present

• Longest-tenured manager at Delivery Station DDV2 (4+ years), and only manager with leadership experience in all 5 of 5 core operations departments.
• Current role (Jan 2025 – Present): Supervise 120 associates on night shift (12am–11am), managing three core departments: Pick Stage Load Out (PSLO), Inbound/Outbound Dock Management, and Under-the-Roof (UTR).
  Delivered top 1–2 regional rankings in key metrics: Stow Work-in-Progress, Sort Compliance, Job Rotation Compliance, Injury Rate, and Delivery Estimate Accuracy.
  Oversaw daily inbound/outbound dock flow of 50,000–70,000 packages, ensuring 100% safety compliance, and achieving 95% favorable Associate feedback scores.
• Promoted to Area Manager II (Oct 2024):
  Achieved 100% favorable ratings in Leadership Behavior and Manager Skills.
  Doubled Driver Associate In-App Question Scores from 5,000 to 10,000/month in under 3 months.
• Previous role (Sept 2022 – Jan 2025): Managed Return to Station (RTS) and On-the-Road (OTR) operations.
  As sole RTS night manager, led building reset with 6-8 associates, achieving 100% favorable Associate feedback scores, and Same Day Dispatch of 1,500+ units across ~45 Flex routes; supported end-of-day return flow for 6 Delivery Service Partners (DSPs) and ~238 drivers daily.
  From Oct 2023 to Jan 2025, managed OTR operations for 6 DSPs averaging 65,000 packages/day, achieving #1 delivery rate in the Colorado region and 100% favorable DSP satisfaction scores.
• Promoted to Area Manager I (Sept 2022):
  Recognized with 100% favorable ratings in Safety, Problem Solve, Ownership, and Delivering Results.

• Founded and managed a successful Instagram page "@alexfjterranova" and YouTube channel "Alex Terranova," with over 80,000 followers and more than 50,000 subscribers. As a partner of YouTube Paid Creator Studios, I studied scripts, published content online, and promoted it through various social media channels, resulting in an increase in monthly revenue of $5,000 to $10,000 and subscriber engagement of over 500 new viewers daily within a 3-month timeline, with paid partnerships with renowned brands such as GUESS, H&M, Vegas.com, Abercrombie, and Walmart.

• Signed to the professional modeling agency, Wilhelmina Los Angeles, for over 10 years. Boosted social media presence following, modeling for the Hollister Fall Campaign 2016, Versace and Vogue Runway Shows Fall 2016, Adidas Winter Campaign 2017, American Eagle Spring Campaign 2018, and more. Cultivated relationships with industry professionals, and collaborated with diverse teams for successful outcomes. Travel and work experience in New York, Chicago, Miami, Las Vegas, Seattle, Canada, Mexico, Turkey, Sri Lanka, the Maldives, and Dubai.

• Co-creator of the "Sierra and Alex" YouTube channel, increasing the channel's subscriber count from a set 70k to achieving 850k+ subscribers, through efforts in planning, self-acting, producing, and editing content, as well as organizing paid sponsorships and partnering with YouTube as paid creators through the monetization of the channel and content provided to subscribers. Produced and edited over 200 videos on the channel, mastering collaborations with paid sponsored videos from companies like SeatGeek, HelloFresh, Hallmark, Stella Artois, and James Allen, resulting in an average channel revenue gain of $10,000 to $20,000 monthly.
• I assisted Sierra Furtado as a videographer, editor, and assistant on her personal YouTube channel, contributing to the increase of subscribers from 1.8 million to 2.5 million, resulting in a gain of 38% in new engagement, and an average monthly revenue gain of $25,000 to $100,000.