Taylor Phengsomphone
Philadelphia
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Knowledgeable Operation Manager with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.
Overview
5
5
years of professional experience
Work History
Area Manager II
Amazon
04.2024 - Current
- Oversaw daily operations, ensuring adherence to safety and efficiency standards.
- Developed and implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained and mentored team leaders in best practices for performance management and staff development.
- Analyzed key performance indicators to identify trends and drive continuous improvement initiatives within teams.
- Coordinated cross-functional communication between departments to streamline operations and enhance service delivery.
- Managed staffing levels to align with operational demands, optimizing labor costs while maintaining productivity standards.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams. Increasing performance by 13% in overall metrics.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Increased team productivity by streamlining processes and implementing more efficient systems. Achieving #1 in regional TPH and cost for the month of March and February.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Merchandise Associate
Costco Wholesale Corp
03.2021 - 04.2024
- Manage and supervise team members to carry out business expectations.
- Maximized promotion of various products that exceed consumer and company expectations, increasing sales by 15%.
- Collaborated with senior managers on business decisions.
- Assisted in inventory management, ensuring accurate stock levels through regular audits and replenishment.
- Organized merchandise displays to enhance customer engagement and optimize sales floor layout.
Education
Bachelors - Psychology, Math and Computer Science
University of Illinois At Chicago
Chicago, ILSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Performance management
- Staff training and development
- Controlling costs
- Process improvement
- Quality assurance
- Staff development
Accomplishments
- Achieved #1 ranked site regionally in TPH for the month of March
- Achieved an increasing Pick PPH by 19% from 385 to 461 between July and August. Performance continued to improve steadily at 3% month-over-month, reaching 496 PPH by October
Timeline
Area Manager II
Amazon
04.2024 - Current
Merchandise Associate
Costco Wholesale Corp
03.2021 - 04.2024
Bachelors - Psychology, Math and Computer Science
University of Illinois At Chicago