SPENCER GIVENS

• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Developed new business opportunities for company growth through effective networking and client webinar presentations.
• Provided valuable market insights of 4,200 seller accounts to marketing team, contributing to successful advertising campaign development.
• Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
• Implemented sales strategies that consistently exceeded quarterly revenue targets.
• Mentored junior account executives, creating new program shadowing experienced Executives providing weekly updates and learning material.
• Streamlined internal processes to increase efficiency within sales department, leading to quicker response times for client inquiries.

• Responsible for retaining and growing, Small Package and, International customer business by creating contracts, monitors contractual compliance
• Quarterly business review with accounts analyzing and quantifying value from implementation of services and integrations
• Proactively learned customer businesses, identify business needs, and proactively contacting customers to position products and services
• Prioritize customer opportunities and focus attention on accounts with growth potential
• Delivered cutting-edge services to clients to secure additional business and grow revenue streams
• Built and strengthened relationships with new and existing accounts to drive revenue growth
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
• Reached average of 102.3% of sales goals each year
• Identified customer needs and achieved service levels that met and exceeded expectations.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

• Internally created position with main responsibilities of mentoring executive team during business development decision-making to optimize profitability, marketing strategy and communications planning
• Completed in-depth reviews of market conditions and customer preferences various logistical needs
• Direct communication with corporate finance team to ensure profitability with spreadsheet showcasing clients profitability of conversion
• Exceeded sales goals 9% across site by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans

Member of Alpha Phi Alpha Fraternity Incorporated