Alex Thompson

• Achieved a 30% Medicare Advantage enrollment conversion rate during AEP/OEP, exceeding team benchmarks.
• Delivered high‑volume call support, providing empathetic, accurate responses to member inquiries.
• Educated members on hospital care, specialist access, zero‑copay benefits, transportation, and supplemental services.
• Performed needs assessments and plan comparisons using Cavulus, Medicaid state systems, and the Medicare CMS Portal.
• Managed a 120‑member portfolio across PA, DE, SC, NC, and FL using multi‑state licensing.
• Maintained excellent compliance and quality scores, adhering to CMS and company policy.
• Handled objections and rebuttals with professionalism and clarity.
• Conducted outreach and follow‑ups to enhance engagement and satisfaction.
• Resolved 88% of member issues on first contact, reducing escalations.
• Completed 50+ outbound follow‑ups weekly to improve member satisfaction and retention.
• Supported Medicare Advantage enrollment and retention in an employee capacity, meeting all employer‑set KPIs.
• Collaborated with clinical, transportation, and care‑coordination teams to resolve member issues within CMS‑regulated timelines.

Ensured full compliance with state regulations and carrier guidelines while supporting long‑term client stability.

• Completed training in Medicare Advantage, life insurance, critical illness, and retirement protection plans.
• Obtained multiple state licenses through accelerated coursework and examinations.
  

• Prepared and served beverages; maintained bar cleanliness and organization.
• Managed closing procedures, cash handling, and POS training with zero variance.
• Supported restaurant operations during peak periods.

• Executed high‑profile events at Constitution Center and Independence Hall.
• Engaged with VIP guests including judges, attorneys, and CEOs.
• Delivered morning, afternoon, and evening service to enhance guest experience.

• Delivered exceptional service, achieving 2000+ 5‑star rides.
• Maintained vehicle cleanliness and navigated efficiently under pressure.

• Coordinated communication between event managers and staff to ensure timely service.
• Prepared and organized food, supplies, and equipment for events.
• Delivered excellent customer service and answered guest questions.
• Leveraged customer‑facing experience to strengthen Medicare member rapport, empathy, and needs‑based communication.

• Prepared ingredients, assisted chefs, and supported banquet service.
• Maintained accurate registers and stocked merchandise.

• Provided customer service during high‑volume events.
• Set up décor, coordinated schedules, and maintained cleanliness and safety standards.

• Conducted market research across emerging tech, healthcare, and cryptocurrency, contributing to $7.5M in profits over five years.
• Supported executive decision‑making through financial planning and market analysis.
• Analyzed trends in emerging tech, healthcare innovations, and crypto markets to identify high-growth opportunities, resulting in optimized portfolio performance.
• Developed investment strategies focused on risk mitigation and high returns, contributing to substantial firm profitability.
• Collaborated on financial planning and decision-making, applying business development and market analysis expertise to enhance client outcomes.

• Led development of patent‑pending genomics technology, overseeing front‑end and back‑end product architecture.
• Directed business strategy, legal documentation, and investor materials.
• Implemented remote customer service through website chat
• Won the California Innovation Award, received media recognition, and secured office space from Hub101.
• Managed marketing and product launch efforts, including website creation and promotional campaigns.
• Translated complex information into clear guidance — a skill directly applicable to Medicare beneficiary education.