ALEX TIBAN
Queens,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Amazon FBA Seller
Amazon
New York, NY
10.2020 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Monitored and evaluated sales performance to make informed decisions and improve results.
Website Designer
Shopify Dbso
Queens, NY
10.2018 - Current
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Furnished research and materials based on up-to-date web design standards.
Sales Manager
ALL ISLAND FLOOR SUPPLY
Islandia, NY
04.2019 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Taxi Cab Driver
440 CAR SERVICE
Brooklyn, NY
02.2017 - 10.2020
- Calculated rides costs, received money, and returned change.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Provided mobility to assistance to disabled passengers.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
Sales Assistant
BK FLOOR SUPPLY
Brooklyn, NY
06.2013 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2011
Skills
- Competitive Market Evaluation
- Merchandise Display
- Loyalty Programs
- Cash Counting
- Persuasion
- Writing
- Persuasive Selling
- Effective Retail Sales Manager
- Direct Sales
- Shipping and Receiving Oversight
- Goals and Performance
- POS Software Name] Expert
- Sales Contracts
- Meeting Logistics
- Intuit QuickBooks
- Payment Processing
- Available Nights, Weekends and Holidays
- Different Learning Styles
- Service Recommendations
- Store Layouts
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon FBA Seller
Amazon
10.2020 - Current
Sales Manager
ALL ISLAND FLOOR SUPPLY
04.2019 - 11.2022
Website Designer
Shopify Dbso
10.2018 - Current
Taxi Cab Driver
440 CAR SERVICE
02.2017 - 10.2020
Sales Assistant
BK FLOOR SUPPLY
06.2013 - 03.2019
High School Diploma -
Grover Cleveland High School