Alex Tolzman
Greenwood Village,CO
Summary
Versatile office support professional with expertise in client relations, program coordination, and operational efficiency. Proven track record of managing high-volume admissions processes and community service programs while ensuring compliance and fostering strong stakeholder relationships.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Student
Community College of Aurora
Aurora, CO
05.2023 - 05.2026
- Completed Associate of Science degree in Psychology.
- Earned Magna Cum Laude honors.
- Pursued full-time education to accelerate degree completion from 2024 to 2026.
- Completed full-time coursework, including advanced laboratory science classes, to fulfill degree requirements.
Program Specialist/Victim Notification Coordinator
Aurora Municipal Courthouse
Aurora, CO
10.2023 - 08.2024
- Coordinated Community Service Program and court-ordered class referrals, including Useful Public Service and Moral Reconciliation Therapy Programs, ensuring compliance and effective service delivery.
- Coordinated and oversaw the Alternative Sentencing Programs, including In-Home Detention, and was responsible for notifying the Court of violations.
- Provided victim notification after the offender was sentenced to probation.
- Worked alongside City Attorneys and Gateway Non-Profit for Victims of Domestic Violence in accordance with the Victim Rights Act.
- Managed front desk operations, supporting probation staff and creating a welcoming atmosphere for guests and clients.
- Utilized office software (e.g., Microsoft Office, scheduling programs) to maintain accurate records and streamline procedures, enhancing record-keeping for all programs.
- Processed incoming and outgoing mail, packages, and faxes while maintaining organized records and tracking systems.
Admissions Coordinator
Sandstone Care
Denver, CO
01.2023 - 10.2023
- Managed admissions for behavioral health and substance use, overseeing initial inquiries, prescreening, insurance verification, clinical review, scheduling, and final admission to ensure smooth patient transitions.
- Conducted intake and prescreening calls with patients and families, gathering psychosocial, treatment, behavioral-health, substance-use, and insurance information.
- Coordinated multidisciplinary teams, including clinical staff, medical providers, and insurance specialists, to facilitate timely treatment placement and referrals based on patient needs.
- Performed insurance benefit verification, coordinated financial requirements, payment plans, and admission documentation.
- Maintained accurate patient and referral records in secure systems, ensuring HIPAA compliance while utilizing Salesforce, electronic medical records, and various communication tools.
- Consistently exceeded productivity expectations, completing approximately 200–300 outbound calls/month and 20–25+ hours of talk time, while also developing a facility flow chart adopted by the admissions team to improve workflow and program navigation.
Team Member
Target Corporation
Denver, CO
03.2022 - 11.2022
- Assisted guests with product location and selection while balancing customer service with time-sensitive merchandising and operational workloads.
- Enhanced Home Décor department through effective visual merchandising, organizing merchandise and displays to create an appealing and shoppable sales floor.
- Executed merchandise resets and product placement while ensuring pricing, promotional signage, and replenishment met established floor plans and presentation standards.
- Monitored product availability and inventory accuracy, replenishing merchandise from backstock and organizing inventory within sales-floor and backroom locations.
- Volunteered for overnight inventory and merchandising assignments, contributing to large-scale inventory counts and product organization beyond regular responsibilities.
Paint Clerk
Guiry's
Cherry Creek, CO
07.2021 - 10.2021
- Managed sales floor, greeting clients and taking orders of up to $10,000 for paint and sundries despite short staffing.
- Processed contractor orders by receiving phone requests and clarifying paint specifications for high-volume purchases, ensuring accuracy.
- Worked in a time-restricted environment, managing multiple orders simultaneously through organized and productive strategies.
- Quickly adapted to new retail knowledge, paint codes and register/POS operations.
Assistant Manager
Origins
Littleton, CO
07.2020 - 10.2021
- Drove sales and client retention through proactive outreach, utilizing social media engagement and the company's Concierge system to inform clientele about promotions, product launches, and upcoming sales.
- Supported daily retail operations, customer service, merchandising, and sales initiatives as part of the store's management team.
- Delivered personalized skincare consultations, using probing questions to identify customer needs and recommend tailored products and skincare routines that enhanced customer satisfaction.
- Managed phone orders and shipping requests, accurately collecting customer and order information and maintaining records within the POS system.
- Facilitated the location's final closure and operational wind-down during transition from brick-and-mortar retail to online-focused business model, ensuring smooth handover of responsibilities.
Stylist -> Sales Leader -> Assistant Team Leader (Internal Promotion)
Francesca's Holdings Corp
Lone Tree, CO
01.2017 - 06.2020
- Led one of the top ten fastest-paced locations in the company as one of the youngest people to be promoted to such position.
- Coached employees in effective customer service and selling techniques, enhancing overall team capability.
- Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Promoted strong relationships with local and regional boutiques, training multiple Boutique Team Leaders across Minnesota and Illinois.
- Responded to phone inquiries to ensure efficient store transfers and customer service.
- Created merchandise displays aligned with company strategy to attract customers, managing mannequin and window arrangements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
Associate of Science - Psychology
Community College of Aurora
Aurora, CO05-2026
Diploma -
Heritage High School
Littleton, CO05-2018
Skills
- Case Management
- Customer Engagement
- Customer Communication
- Customer Service
- File and Document Management
- Administrative Assistance
- Data Entry
- Record Management
- Proficient in MS Office
- Proficient in Google Workspace
- Proficient in Salesforce
- Program Coordination
- Inventory Management
- Workflow Optimization
- Attention to Detail
- Analytical
- Problem Solving
- Staff Training and Development
- Ability to Multitask
- Strong Organizational Skills
- Quick Learner
- Team Player
- Thrives Under Pressure
Certification
- Certified Notary Public
Volunteer-Work
- Rocky Mountain Feline Rescue
Timeline
Program Specialist/Victim Notification Coordinator
Aurora Municipal Courthouse
10.2023 - 08.2024
Student
Community College of Aurora
05.2023 - 05.2026
Admissions Coordinator
Sandstone Care
01.2023 - 10.2023
Team Member
Target Corporation
03.2022 - 11.2022
Paint Clerk
Guiry's
07.2021 - 10.2021
Assistant Manager
Origins
07.2020 - 10.2021
Stylist -> Sales Leader -> Assistant Team Leader (Internal Promotion)
Francesca's Holdings Corp
01.2017 - 06.2020
Associate of Science - Psychology
Community College of Aurora
Diploma -
Heritage High School