Alex Topete

• Ability to image, reimage, and work on Windows laptops and workstations.
• Skilled in engaging with users in a respectful and approachable manner, regardless of their emotional state, to ensure effective communication and support.
• Professionally assist with the needs of the customers in all departments
• Work well with others in a high-demanding and dynamic work setting.
• Superb customer service.
• Troubleshoot software and hardware issues, ranging from missing Wi-Fi adapters to reinstalling malfunctioning software.
• Familiarization of network shares folders
• installation of SIPR workstations
• Work with high profile branch chiefs
• Resolve vulnerabilities on flagged systems.
• Configure DMUCs and deployment to users by using the Ivanti portal and Purebred platforms.
• Security screens non-DMEA employees' personal cellular devices, as well as their laptops and/or physical media devices.
• Issuance of IT equipment

• Trained to work under pressure and supervision
• Military training in teamwork cohesion
• Assisted sailors with day to day computer troubleshooting such as printers, computer access, and network issues
• Conduct yearly readiness training
• Able to be trained in a new environment
• Fast learning
• Troubleshot daily IT desktop client issues, supporting multiple departments and various offices such as proxy settings to make internet usage possible, mapped network printers, and folder access
• Managed user profiles, security access and shared file structures
• Some active directory

Busan, South Korea 'Key Resolve 15' Exercise(KR-15) - 16 Days

• Aided the exercise as Knowledge Management(KM) assistant
• Helped file management on Sharepoint within a SIPR network which lead to briefs given to US and ROK forces daily

Okinawa Mobilization VP-69 Patrol Squadron - 3 months

• Aid in conducting anti-submarine and anti-surface warfare as well as ISR missions in support of Commander Task Force 72 by troubleshooting ONE-Net and NMCI machines during mission critical moments and also reporting network outages in timely manner, as a IT helpdesk
• Management of NIPRNET and SIPRNET SAR-N forms for users, increasing mission readiness for the command
• Used active directory to add users to email distros as well with access to folders on a network shared drive
• Some familiarity with NMCI network machine deployables and DSTB

PS-23 Exercise(Pacific Sentry 23) - 16 days

• Attended as a Knowledge Management Officer(KM), working inside Deployable Joint Command and Control(DJC2) assisting with Sharepoint website access, file management and CAS account approvals for FVEY CAS site
• Worked with all branches of the US military and also with the AUS Army and Navy within a DJC2 (Deployable Joint Command & Control)

• Re-flashing of Telit modules and Cal-Amp devices to latest firmware for Machine-to-Machine communication and tracking solutions
• Completed customer work orders via their specifications and instructions in a timely manner
• Maintained a professional customer support phoneline to help with their questions and concerns especially through email communications