Alex Torres
New York
Summary
Hospitality Leader experienced in luxury and fine dining restaurant operations, training development, and front-of-house management. Achieved successful restaurant openings and POS implementation through effective large-team leadership and operational oversight. Focused on enhancing guest experience and operational consistency while driving organizational goals through strategic planning and innovation.
Overview
7
7
years of professional experience
Work History
Manager / Assistant General Manager
Casa Tua
11.2025 - 05.2026
- Oversaw daily operations for club, restaurant, and lounge within luxury hospitality environment, ensuring high standards of service and guest satisfaction.
- Worked closely with the General Manager overseeing members and hotel guest experiences
- Implemented operational procedures that enhanced service efficiency at Casa Tua, contributing to improved guest experiences.
- Built comprehensive front-of-house training programs focused on Forbes standards
- Assisted in building and organizing Toast POS systems and operational workflows
Lead Captain / Training Captain
Sirrah
06.2025 - 11.2025
- Trained and mentored service staff on effective service techniques and guest engagement strategies
- Led front-of-house service operations to ensure exceptional guest experiences
- Supported management in delivering consistent operations and strong floor presence
Service Manager / Assistant General Manager
Grand Brasserie
08.2024 - 06.2025
- Oversaw daily operations, labor efficiency, and employee development
- Coordinated scheduling for front-of-house positions for over 200 employees, optimizing staff coverage
- Developed Toast POS systems and training protocols to enhance staff efficiency
- Assisted in opening and launching large-scale hospitality operation, ensuring smooth initial operations
Lead Server / Lead Trainer
Cucina Alba
08.2022 - 07.2024
- Led front-of-house training initiatives, enhancing staff knowledge and service quality
- Supported Toast POS development and streamlined operational procedures for enhanced service efficiency
- Joined the opening team for a high-profile fine dining restaurant.
Event Coordinator / Lead Server
Accanto
01.2022 - 01.2024
- Opened and developed private dining and events program at Cucina Alba
- Coordinated private dining experiences in collaboration with GM and Director of Events
- Oversaw event logistics and guest relations, ensuring seamless operational execution
Lead Server / Assistant Manager
Lola
07.2021 - 08.2022
- Supervised staff to ensure high-quality service and customer satisfaction.
- Aided management in floor supervision and streamlined daily operations
- Educated new servers on menu offerings and reinforced service standards.
- Facilitated training, managed Toast construction, and coordinated tip distribution
Lead Server / Lead Trainer
Lamico Restaurant
08.2019 - 09.2021
- Facilitated onboarding and training of front-of-house team members to ensure readiness
- Coordinated table assignments and optimized workflow during peak hours.
- Enhanced guest experiences through attentive service in high-volume hospitality environment
Skills
- Front-of-House Leadership
- Fine Dining Operations
- Guest Relations
- VIP & Member Relations
- Event coordination
- Private Events
- Restaurant Openings
- Operational Excellence
- Budget control
- Scheduling & Labor Management
- Toast POS Systems
- Training & Development
- Employee development
- Wine & Beverage Knowledge
- Guest engagement
- Forbes Standards
Timeline
Manager / Assistant General Manager
Casa Tua
11.2025 - 05.2026
Lead Captain / Training Captain
Sirrah
06.2025 - 11.2025
Service Manager / Assistant General Manager
Grand Brasserie
08.2024 - 06.2025
Lead Server / Lead Trainer
Cucina Alba
08.2022 - 07.2024
Event Coordinator / Lead Server
Accanto
01.2022 - 01.2024
Lead Server / Assistant Manager
Lola
07.2021 - 08.2022
Lead Server / Lead Trainer
Lamico Restaurant
08.2019 - 09.2021