Alex Tran
Cumming,GA
Summary
Healthcare professional with strong background in physical therapy and rehab office management. Known for contributing to effective patient care plans and supporting recovery goals. Reliably collaborates with healthcare teams to adapt to changing patient needs and provides compassionate care. Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Specialist in Personal Injury Cases with law attorneys and Liens consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives. Great dependable team player.
Overview
7
7
years of professional experience
Work History
Personal Injury Specialist
Summit Spine and Joint Centers
Lawrenceville, Georgia
06.2025 - Current
- Consulted with attorneys on malpractice, personal injury and workers compensation claims.
- Managed case files and documentation for personal injury claims, ensuring accuracy and compliance with legal standards.
- Coordinated communication between clients, attorneys, and healthcare providers to facilitate timely information exchange.
- Achieved successful case resolutions by closely managing and organizing client files.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
Patient account Coordinator Lead
Peachtree Orthopedics
Cumming, Georgia
09.2022 - 06.2025
- Trained junior staff on best practices, fostering a collaborative work environment and knowledge sharing.
- Managed front desk staff of 2-3 employees.
- Streamlined patient intake processes, improving data accuracy and enhancing patient experience.
- Managed communication between patients and healthcare providers, ensuring timely resolution of inquiries.
- Monitored client progress, adjusting programs to optimize results and enhance motivation.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Assisted Therapists with training and rehab workloads for patients.
- Trained clients during strength training, cardio vascular exercise, balance and stretching exercises.
- Streamlined billing procedures, reducing discrepancies in account reconciliations.
- Conducted insurance verifications to confirm patient eligibility and benefits coverage.
- Served as a point of contact for client inquiries related to billing statements and account issues.
Manager
Vanidy Nail Salon
Cumming, Georgia
08.2018 - 09.2022
- Had Desk duties while managing over 15 employees, Made schedules, in-bound calls, collecting payment, Took payments, Managed financial payment for all employees, Data entry, Upkeep of store.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
Personal Trainer
LA Fitness
Johns Creek, Georgia
08.2021 - 08.2022
- Developed personalized fitness programs based on client goals and assessments.
- Conducted one-on-one training sessions, ensuring correct exercise techniques and safety protocols.
- Conducted group fitness groups.
- Monitored client progress, adjusting training plans to optimize results and maintain motivation.
- Educated clients on nutrition and lifestyle choices to support overall health and fitness objectives.
- Sold training and membership packages.
- Implemented new training methodologies to enhance client performance and retention rates.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Education
Bachelor of Science -
Kennesaw State University
Kennesaw, GA05-2018
Skills
- CRM software knowledge
- Sales and Marketing
- Team Leadership
- Customer Service
- Decision-Making
- Business development and planning
- Negotiations
- Patient Needs Assessment
- Customer relations
- Strategic Planning
- Administrative Skills
- Candidate tracking
- Knowledge in Orthopedic, PT, medical field
- Medical record review
- Case evaluation
- Client communication
- Claim investigation
- Physical therapy collaboration
- Physical therapy management
- Patient care and monitoring
Accomplishments
- Best Physical therapy clinic out 12 locations company wide.
- Voted best clinic in state of GA back to back years.
- patient satisfactory above 94%
- Raised clientele percentage by a healthy margin in current position.
- Former collegiate athlete
- Elected by fellow athletes as Captain.
- Supervised team of many staff members in many fields.
Timeline
Personal Injury Specialist
Summit Spine and Joint Centers
06.2025 - Current
Patient account Coordinator Lead
Peachtree Orthopedics
09.2022 - 06.2025
Personal Trainer
LA Fitness
08.2021 - 08.2022
Manager
Vanidy Nail Salon
08.2018 - 09.2022
Bachelor of Science -
Kennesaw State University
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