Twyla Earl
Monroe,LA
Summary
Adaptable professional equipped with strong problem-solving abilities, client focused, willingness to learn, excellent leadership, and communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with positivity, dedication, and enthusiasm.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Personal Care Aide
Unique Guidance Provider Services and Heart's Desire
Monroe, Louisiana
01.2023 - Current
- Personal hygiene: Assists with bathing, showering, and dental care to help clients maintain personal hygiene.
- Activities of daily living: Helps clients get dressed, use the toilet, and move around the home.
- Mobility assistance: Provides support with walking and other movements to help clients maintain mobility and prevent falls.
- Meal preparation: Plan and prepare meals, including grocery shopping.
- Companionship: Provides social interaction and emotional support to prevent isolation and improve mental health.
Corporate Resolution Specialist
Walgreens
Remote
01.2022 - 12.2025
- Customer Escalations: Handled high-level complaints via phone, chat, or email, often going above and beyond to rectify issues.
- Investigation & Analysis: Researched account history, documentation, and relevant data to determine the root cause of disputes.
- Dispute Resolution: Negotiated and implemented solutions for seller disputes, billing errors, or insurance claims while adhering to company policy.
- Documentation: Maintained accurate records of interactions and resolutions in company systems.
- Compliance & Risk: Ensured all actions comply with legal regulations (FDCPA, HIPAA) and identify potential fraud.
Eligibility Specialist II/Case Manager
Automated Health Systems
Hybrid
01.2018 - 12.2022
- Case Processing: Reviewed applications, verified income, and documented for accuracy to determine initial or ongoing health insurance eligibility.
- Interviews & Assessment: Conducted interviews with applicants to gather data and explain benefit options or legal rights.
- Case Maintenance: Managed caseloads, updated case records, and prepared reports on program compliance.
- Referrals & Support: Referred ineligible clients to other community resources and addresses client complaints.
- Bill Pay Reconciliation: Resolved Medicaid & Self-Pay Health Insurance Accounts for Rhode Island Project.
- Appeals: Reviewed denials, gathered necessary documentation (like doctor's notes), and managed communication with insurance companies, state authorities, or the Health Insurance.
- Call-Taking: Managed over 300-400 Inbound/Outbound Calls daily
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Cross-trained and provided backup support for organizational leadership.
Emergency Room Technician
Tennova Hospital
Clarksville, Tennessee
08.2015 - 12.2016
- Patient Care: Measured and recorded vital signs, collected lab specimens (blood/urine), placed patients in exam rooms, and assisted with procedures like wound care, catheterizations, and CPR.
- Clinical Support: Prepared equipment, obtained 12-lead EKGs, removed peripheral IVs, and applied casts or crutches.
- Unit Maintenance: Cleaned, sanitized, and restocked exam rooms and carts.
- Communication: Relayed information between medical personnel, patients, and families.
- Emergency Support: Supported the trauma team during procedures by providing necessary tools and materials efficiently. Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Sanitation: Implemented infection control measures to reduce risk of contamination within the emergency department.
Pediatric Medical Assistant (Externship)
Affinity Health Group
Monroe, Louisiana
01.2014 - 12.2014
- Prepared patient for medical examination and/or interview
- Assisted provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging)
- Assisted the physician during the examination and procedures
- Promoted patient/family understanding of the educational content and his/her involvement in the plan of care, and documented in patient record
- Maintained orderliness and cleanliness of examination rooms
- Recorded patient's vital signs, blood pressure, pulse, temperature, pain management screen, pulse oximeter, and saturation
- Took appropriate anthropometric measurements
- Collected specimens from patients
- Performed procedures using aseptic technique in accordance with protocols
Head Cashier/Home Appliance Sales Associate
Home Depot
Began In Monroe, LA; Relocated To Clarkville, TN
01.2011 - 12.2018
- Directed daily store activities, ensuring operational efficiency in manager's absence.
- Monitored shrinkage trends and executed corrective measures to improve store profitability.
- Assessed performance of cashier associates and provided constructive feedback.
- Ensured cashier associates follow accounting policies, safety procedures, and customer service standards
- Drove and achieved projected weekly sales targets as a sales associate.
- Facilitated team training sessions to enhance proficiency in checkout procedures and elevate customer service standards.
- Streamlined checkout processes, reducing wait times and improving overall efficiency.
- Evaluated daily sales reports to identify trends and optimize staffing levels.
- Coordinated with management to develop promotional displays that increased product visibility.
- Ensured compliance with company policies regarding cash handling and security protocols.
- Ensured cleanliness and organization of work area to enhance customer shopping experience.
- Resolved escalated customer concerns with professionalism and empathy, ensuring satisfactory outcomes.
Assistant Store Manager/Lead Sales Associate/Key Holder
Dollar General, Inc.
Monroe, Louisiana
01.2008 - 12.2011
- Operations Leadership: Opened/closed the store, managed daily deposits, and maintained store safety/security, including compliance with company policies and legal regulations.
- Customer Service & Sales: Responsible for Driving sales performance by setting high customer service standards, resolved escalated customer complaints, and executed marketing/promotional activities.
- Team Management: Hired, trained, scheduled, mentored, and conducted performance reviews for staff, and provided real-time coaching to improve sales metrics.
- Inventory & Merchandise Management: Oversaw inventory using HHT device performed audits, managed stock replenishment, and ensured visual merchandising standards are met on the sales floor.
- Administrative Tasks: Prepared nightly business reports, tracked store KPIs, and handled operational paperwork
911 Dispatcher
Ouachita Parish Police Jury
Monroe, Louisiana
01.2009 - 12.2010
- Call-Taking: Answered emergent and non-emergent calls including voice, TTY, and text-to-911
- Crisis Management: Remaining calm to provide instructions while obtaining information
- Dispatching: Selected and deployed appropriate fire, police, emt via radio and computer systems
- Monitoring Units: Tracking the safety and location of field responders
- Documentation: Recorded Detailed and Accurate information into CAD system
Education
Bachelor of Science - Allied Health Management
Miller-Motte College
09-2017
Associate of Occupational Health Studies - Medical Assisting
McCann School of Technology Formely Known As CTC
07-2014
Bachelor of Business Administration - Computer Information Systems
University of Louisiana At Monroe
05-2009
Skills
- Medical terminology/coding
- Microsoft Office Suite
- Data Entry 12000 kph/Typing 60 wpm
- EMR/EHR software knowledge
- Multitasking Abilities
- CRM software knowledge
- Billing
- Salesforce
- HIPAA, OSHA, and Regulatory Compliance
- Information Research/Documentation
- Navigating Multiple Screens
- Soft Phone Applications
- Cloud-based VOIP Systems
- Measuring and monitoring vitals
- EKG interpretation and monitoring
- Emergency medical procedures
- Admissions and discharge processes
- Patient health education
- Advanced life support
- Transportation coordination
- Technical support
- ER support
- Orthopedic fitting
- Collecting medical samples
- Phlebotomy techniques
- Pediatric care
- Behavioral health care
- Teamwork
- Support services
- Reliability
Accomplishments
- Successfully Transformed low rating Dollar General store into #1 ranked store within 6 months.
- Project Management: Selected among other co-workers to manage Rhode Island Insurance Project while also working on Tenncare Project at Automated Health Systems
- Participated in community events to promote services and engage with public for Walgreens Red Nose Day and Mental Health Awareness Month
- Provided assistance to nurses and physicians in a 44-bed General Care Level emergency department.
Affiliations
NAACP
National Honor Society
Who's Who Among National High School and College Students
Certification
- Clinical Medical Assistant Certification
- CPR/ALS/BLS Certification
- Primerica Financial Business Training
Languages
French
Limited Working
Timeline
Personal Care Aide
Unique Guidance Provider Services and Heart's Desire
01.2023 - Current
Corporate Resolution Specialist
Walgreens
01.2022 - 12.2025
Eligibility Specialist II/Case Manager
Automated Health Systems
01.2018 - 12.2022
Emergency Room Technician
Tennova Hospital
08.2015 - 12.2016
Pediatric Medical Assistant (Externship)
Affinity Health Group
01.2014 - 12.2014
Head Cashier/Home Appliance Sales Associate
Home Depot
01.2011 - 12.2018
911 Dispatcher
Ouachita Parish Police Jury
01.2009 - 12.2010
Assistant Store Manager/Lead Sales Associate/Key Holder
Dollar General, Inc.
01.2008 - 12.2011
Bachelor of Science - Allied Health Management
Miller-Motte College
Associate of Occupational Health Studies - Medical Assisting
McCann School of Technology Formely Known As CTC
Bachelor of Business Administration - Computer Information Systems
University of Louisiana At Monroe