Alex Treml
Osseo,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Telecommunications Operator
Mayo Clinic Health System
04.2022 - Current
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing upwards of 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
Nursing Assistant
Trempeleau County Healthcare Center
02.2020 - 07.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Documented care actions by completing records and logs in medical software system.
Line Cook
Truck Stop LLC
04.2018 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
High School Diploma -
Osseo-Fairchild High School
Osseo, WI05.2020
Skills
- Greeting Customers
- Search Directories
- Front Desk Operations
- Switchboard Management
- Professional Communication
- Educating Customers
Timeline
Telecommunications Operator
Mayo Clinic Health System
04.2022 - Current
Nursing Assistant
Trempeleau County Healthcare Center
02.2020 - 07.2020
Line Cook
Truck Stop LLC
04.2018 - 08.2019
High School Diploma -
Osseo-Fairchild High School