Morgan Williams
Clearwater,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Telecommunications Operator
Clearwater Police Department
07.2023 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
- Maintained up-to-date knowledge of emergency call procedures.
- Read system maps and caller information, and documented details in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Police Aid
Clearwater Police Department
03.2022 - 06.2023
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Reported deficient streetlights, signs and road surfaces to keep residents safe.
- Assisted stranded motorists and removed roadway hazards and obstacles to promote safe vehicle traffic passage.
Front Desk Associate
Publix
06.2019 - 03.2023
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Police Explorer
St.Petersburg Police Department
08.2021 - 02.2022
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Attended required training sessions and seminars.
- Maintained required level of proficiency in use of firearms.
- Member on Honor Guard Team.
Education
Associate of Science - Psychology
St.Petersburg College
Clearwater, FL06.2025
High School Diploma -
Lakeside Christian School
Clearwater, FL05.2021
Skills
- Equipment Dispatch
- Office Operations
- Customer Loyalty
- Service Requests
- Emergency Situations
- Educating Customers
- Safety Training
- Emergency Call Response
- Diagnosing Issues
- Special Requests
- Writing Reports
- Greeting Customers
Timeline
Telecommunications Operator
Clearwater Police Department
07.2023 - Current
Police Aid
Clearwater Police Department
03.2022 - 06.2023
Police Explorer
St.Petersburg Police Department
08.2021 - 02.2022
Front Desk Associate
Publix
06.2019 - 03.2023
Associate of Science - Psychology
St.Petersburg College
High School Diploma -
Lakeside Christian School
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