Joshua J. McCartney
Pitman
Summary
Experienced in emergency dispatch and call routing, with a focus on effective communication systems and incident reporting. Successfully managed incoming emergency calls, ensuring accurate routing to the appropriate agencies for timely response. Demonstrated ability to coordinate training for new personnel, enhancing team readiness in crisis management scenarios. Proven skills in active listening and problem-solving contribute to efficient conflict resolution in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Gloucester County Communications
Clayton
11.2024 - Current
- EMD Certified
- 9-1-1 Officer Certified
- Training Officer Certified
- Answer incoming emergency calls and route them to the appropriate corresponding agency for dispatch.
Telecommunications Operator
Camden County Communications
Clementon
11.2021 - 11.2024
- Answer incoming emergency calls and route them to the appropriate corresponding agency for dispatch.
- EMD Certified
- 9-1-1 Officer Certified
- Training Officer Certified
Correctional Officer
Camden County Jail
Camden
11.2017 - 11.2021
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Telecommunications Operator
Camden County Communications
Clementon
11.2013 - 11.2017
- Monitored alarms for outages and reported them to the appropriate personnel.
- Assisted in training new employees on proper procedures for handling customer requests.
- Answer incoming emergency calls and route them to the appropriate corresponding agency.
Education
Police Academy - Criminal Justice
Camden County College
Blackwood, NJ02-2018
Fire Science - Fire Academy I
Camden County College
Blackwood, NJ06-2014
Licensed Surgical Technologist - Surgical Arts
Harris School of Business
PA06-2012
High School Diploma -
Haddon Township High School
Haddon Township New Jersey07-2006
Some College (No Degree) - Applied Science Option
Camden County College
Blackwood, NJSkills
- Emergency dispatch
- Call routing
- Communication systems
- Incident reporting
- Training coordination
- Crisis management
- Attention to detail
- Active listening
- Problem solving
- Conflict resolution
Certification
- Furnished Upon Request.
Accomplishments
- Furnished Upon Request
Timeline
Telecommunications Operator
Gloucester County Communications
11.2024 - Current
Telecommunications Operator
Camden County Communications
11.2021 - 11.2024
Correctional Officer
Camden County Jail
11.2017 - 11.2021
Telecommunications Operator
Camden County Communications
11.2013 - 11.2017
Police Academy - Criminal Justice
Camden County College
Fire Science - Fire Academy I
Camden County College
Licensed Surgical Technologist - Surgical Arts
Harris School of Business
High School Diploma -
Haddon Township High School
Some College (No Degree) - Applied Science Option
Camden County College