Alex Valenciano
Sacramento,CA
Summary
Hardworking, proactive, and detail-oriented team player with strong interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while ensuring effective communication is streamlined. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Classification & Hiring Analyst
California Department Of Forestry And Fire Protection
West Sacramento, CA
01.2023 - Current
- Review submitted Request for Personnel Action (RPAs, PO 200's) to ensure positions are appropriately classified and allocated as well as in conformance with classification specifications and hiring policies, laws, and regulations.
- Review and revise Duty Statements, Screening and Rating Criteria, Supplemental Questionnaires, Statement of Qualifications, and other personnel action documents to ensure legal compliance and conformance with best practices in hiring.
- Collaborate with the designated Administrative Officer (AO) or personnel liaison, management, and/or supervisors on the creation or revision of documents related to RPAs.
- Assist with preparing evidence and documents for internal review prior to submission to State Personnel Board (SPB) or Department of Human Resources (CalHR) and perform follow-up on disputes appealed to SPB.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Gathered, organized and input information into digital database.
- Cultivated relationships with department leaders to share tips and information in order to enhance candidate pool growth.
Stage and Entertainment Manager
Sacramento Kings / Stockton Kings
Sacramento, CA
07.2019 - Current
- Responsible for managing the flow of all entertainment and performers on court as well as backstage.
- Work closely with VIP entertainment and guest celebrities throughout the game to ensure they are taken care of and present for camera hits.
- Ambassador for the Sacramento Kings at events for charities, schools, grand openings, fundraisers, and more.
- Implemented innovative promotional tactics, resulting in increased brand awareness and positive media coverage.
- Enhanced audience engagement by incorporating interactive elements and multimedia during live events.
- Led cross-functional teams in the planning and delivery of memorable entertainment experiences.
- Streamlined communication between various departments involved in the event production process.
ECOS Technician
California Department of Forestry and Fire Protection
West Sacramento, CA
06.2022 - 01.2023
- Act as the technical expert on the Exam and Cert Online System (ECOS).
- Assist Position Control, Programs, and Analysts by creating job controls, certification lists and contact letters for Job Advertisements.
- Review and redact resumes, STD678, transcripts and licenses submitted by applicants to ensure proper EEO regulations are being upheld.
- Request use of appropriate certification lists from other State Departments to utilize their list for specific classifications.
- Assist Analysts with Minimum Qualification, AO1, and 10-day checks as well as processing hires for Programs.
- Maintain certification logs and files, ensuring compliance with CalHR guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Applied critical thinking and research to address complex issues.
- Identified trends and patterns in large datasets, leading to actionable insights for growth.
- Cultivated relationships with department leaders to share tips and information in order to enhance candidate pool growth.
Front Office Supervisor
Kimpton Sawyer Hotel
Sacramento, CA
05.2021 - 05.2022
- Managed a Front Office Team of 10+ employees and ensure all front office duties are completed throughout the shift.
- Lead training and perform HR duties such as hiring, and onboarding for new team members ensuring thorough understanding of hotel policies and procedures.
- Analyze credit reports and ensure there are no outstanding balances for hotel guests.
- Analyze and enforce federal, state, and local laws regarding health, safety, and labor.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Organized documents for company communication, travel vouchers, and payment services.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
Employment Program Representative
Employment Development Department
Sacramento, CA
10.2020 - 02.2021
- Independently review, investigate, and determine claimant eligibility for Unemployment Insurance benefits.
- Conduct Unemployment Insurance fact finding interviews, document all findings, and forward documentation accordingly.
- Authorize and issue Unemployment Insurance benefit payments to eligible claimants.
- Analyze and review Unemployment Claims and Identification Verification to ensure applicants were receiving unemployment appropriately.
- Submitted electronic claims documentation for timely filing.
- Enhanced customer satisfaction by promptly addressing and resolving claims inquiries.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Supported team productivity, assisting colleagues in managing complex claims when needed.
- Logged, allocated and managed claims.
- Facilitated insurance claims processing by verifying coverage information and resolving any discrepancies or denied claims promptly.
- Managed large volume of unemployment claims on daily basis.
Sales and Marketing Manager
Pins N Strikes
Elk Grove, CA
01.2018 - 09.2018
- Analyze and enforce federal, state, and local laws regarding health, safety, labor, and liquor.
- Participate in off-site events as well as online marketing on social media platforms to increase business.
- Book special events, food orders, concerts, corporate parties, charity events, birthday parties, and grad nights.
- Developed and coached a team of 75+ employees while overseeing day-to-day operations.
- Develop and implement training guides and perform HR duties such as hiring and onboarding for new team members.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Collaborated with internal departments to develop cohesive messaging across multiple platforms.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail, Attractions, & Spa Supervisor
Great Wolf Lodge
Garden Grove, CA
02.2016 - 12.2017
- Managed a team of 150+ employees, trained, and mentored new team members, fostering a positive work environment that supported employee growth.
- Develop and implement training guides to be utilized at new resort openings for Retail and Attractions.
- Perform HR duties such as hiring, and onboarding for new employees
- Analyze P&L (Profit and Loss) reports and document Inventory/Receiving for Arcade, Spa, Retail, and Attractions to identify trends and opportunities for growth.
- Collaborated with other department supervisors to create seamless guest experiences throughout the resort or hotel property.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
Education
National Registry for Emergency Medical Technicians -
American River College
01.2021
Bachelor of Arts in Communications - Entertainment & Tourism
California State University, Fullerton
05.2017
Associate Degree of Science in Administration of Justice -
Sacramento City College
12.2015
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation And Reporting
- Diversity and Inclusion
- Attention to Detail
- Quick Decision-Making
- Workload Management
- Customer Service
- Interpersonal Relations
- Time Management
- Complex Problem-Solving
- Microsoft Office
Timeline
Classification & Hiring Analyst
California Department Of Forestry And Fire Protection
01.2023 - Current
ECOS Technician
California Department of Forestry and Fire Protection
06.2022 - 01.2023
Front Office Supervisor
Kimpton Sawyer Hotel
05.2021 - 05.2022
Employment Program Representative
Employment Development Department
10.2020 - 02.2021
Stage and Entertainment Manager
Sacramento Kings / Stockton Kings
07.2019 - Current
Sales and Marketing Manager
Pins N Strikes
01.2018 - 09.2018
Retail, Attractions, & Spa Supervisor
Great Wolf Lodge
02.2016 - 12.2017
National Registry for Emergency Medical Technicians -
American River College
Bachelor of Arts in Communications - Entertainment & Tourism
California State University, Fullerton
Associate Degree of Science in Administration of Justice -
Sacramento City College