Alex Vargas
Springfield,IL
Summary
Adaptable Quality Manager with a 3-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Quality
CSL Plasma
08.2022 - Current
- Followed quality standards and procedures to minimize errors and maximize donor satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Ensured center is "inspection ready" by managing adherence to Standard Operating Procedures (SOPs), compliance policies and quality system
- Had oversight of the center's Quality Team which included employee's who directly reported to me and other members of Operational Management
- Successfully passed FDA and Internal Company audit
Management Trainee of Quality
CSL Plasma
10.2021 - 07.2022
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Traveled to multiple center locations across the U.S. to assists in daily quality functions and learn from established quality team members
- Worked with Center Leadership to reduce errors during new donor process by 40%
Phlebotomist/Employee Training Coordinator
Biolife Plasma Services
01.2019 - 06.2021
- Supported and trained 20 staff members to achieve and maintain donor and company satisfaction.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed the online learning management system and hands-on training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Built constructive trainer and management relationships for successful program delivery.
- Used personal protective equipment correctly to protect coworkers and donors.
- Addressed questions and concerns to educate donors on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored donors for reactions and verified sample quality.
Military Intelligence Analyst
United States Army National Guard
05.2013 - 11.2017
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Produced multi-source intelligence reports and products for different agency customers.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
High School Diploma -
Oswego East High School
Oswego06.2013
Skills
- Excellent Researching Skills
- SOP Review
- Change Management Process
- Document Management
- Compliance Requirements
- Mentorship and Training
- Operations Supervision
- Team Leadership
- Analytical Thinking
- Proficient with Microsoft Office
- Can type 70 WPM
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager of Quality
CSL Plasma
08.2022 - Current
Management Trainee of Quality
CSL Plasma
10.2021 - 07.2022
Phlebotomist/Employee Training Coordinator
Biolife Plasma Services
01.2019 - 06.2021
Military Intelligence Analyst
United States Army National Guard
05.2013 - 11.2017
High School Diploma -
Oswego East High School