Alex Vasquez
Lockhart,TX
Summary
Active Secret DOD security clearance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Military Police Officer
Army Reserve
11.2022 - Current
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
Member Service Specialist
Randolph Brooks Federal Credit Union
04.2022 - Current
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Customer Returns Lead
Amazon
09.2020 - 02.2022
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Streamlined return processes for improved efficiency and productivity within the department.
- Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
- Implemented new procedures to reduce product return rates and improve overall customer experience.
Sporting Goods Associate
Walmart
05.2019 - 09.2020
- Improved customer satisfaction by providing knowledgeable advice on sporting goods products and their uses.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Criminal Justice
Austin Community College
Austin, TXHigh School Diploma -
Lockhart High School
Lockhart, TX05.2019
Skills
- Assigned Site Patrol
- Emergency Call Response
- Conflict Resolution Techniques
- Traffic Patrol
- Adaptability
- Microsoft Office proficiency
- Problem Solving
- Data Analysis
Timeline
Military Police Officer
Army Reserve
11.2022 - Current
Member Service Specialist
Randolph Brooks Federal Credit Union
04.2022 - Current
Customer Returns Lead
Amazon
09.2020 - 02.2022
Sporting Goods Associate
Walmart
05.2019 - 09.2020
No Degree - Criminal Justice
Austin Community College
High School Diploma -
Lockhart High School