Summary
Overview
Work History
Education
Skills
Timeline
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Alex Vasquez

Lockhart,TX

Summary

Active Secret DOD security clearance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Military Police Officer

Army Reserve
11.2022 - Current
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.

Member Service Specialist

Randolph Brooks Federal Credit Union
04.2022 - Current
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
  • Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.

Customer Returns Lead

Amazon
09.2020 - 02.2022
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Streamlined return processes for improved efficiency and productivity within the department.
  • Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
  • Implemented new procedures to reduce product return rates and improve overall customer experience.

Sporting Goods Associate

Walmart
05.2019 - 09.2020
  • Improved customer satisfaction by providing knowledgeable advice on sporting goods products and their uses.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

No Degree - Criminal Justice

Austin Community College
Austin, TX

High School Diploma -

Lockhart High School
Lockhart, TX
05.2019

Skills

  • Assigned Site Patrol
  • Emergency Call Response
  • Conflict Resolution Techniques
  • Traffic Patrol
  • Adaptability
  • Microsoft Office proficiency
  • Problem Solving
  • Data Analysis

Timeline

Military Police Officer

Army Reserve
11.2022 - Current

Member Service Specialist

Randolph Brooks Federal Credit Union
04.2022 - Current

Customer Returns Lead

Amazon
09.2020 - 02.2022

Sporting Goods Associate

Walmart
05.2019 - 09.2020

No Degree - Criminal Justice

Austin Community College

High School Diploma -

Lockhart High School
Alex Vasquez