Alex Vega
La Habra,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Magnolia Home Health Care Services Inc.
07.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Safe Schools Coordinator/School Social Worker
RESTORE BELIZE
09.2018 - 06.2023
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Provide information, guidance and assistance for safety and comfort to all personnel, students and staff.
- Conduct daily safety check every day before and during classes.
- Greet students, parents, staff and customers, check their school access passes and direct them to their classes.
- Present emergency equipment and give instructions to staff and students.
- Monitor and secure the school campus daily.
- Comply with all school rules and regulations for safety and protection.
- Assist students and staff during emergency drills and emergency situations.
- Provide special help to students with special needs (children, persons with disabilities, elders, etc.).
- Submit analytic reports concerning school safety incidents.
Education
Master of Science - Social Work
New Mexico State University
Las Cruces, NM05.1995
Bachelor of Science - Social Work
New Mexico State University
Las Cruces, NM05.1994
Diploma in Education - Teaching English And Literature
Belize Teacher's Training College (UWI)
Belize City, Belize 10.1991
Skills
Fluency in English and Spanish
MS Office knowledge
Customer service-oriented
Excellent communication and presentation skills
Problem-solving skills and ability to handle difficult situations
Attention to detail
Strong decision-making skills
Physical stamina
Time management
Mathematical skills
Strong team work
Emotional intelligence
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager of Operations
Magnolia Home Health Care Services Inc.
07.2023 - Current
Safe Schools Coordinator/School Social Worker
RESTORE BELIZE
09.2018 - 06.2023
Master of Science - Social Work
New Mexico State University
Bachelor of Science - Social Work
New Mexico State University
Diploma in Education - Teaching English And Literature
Belize Teacher's Training College (UWI)
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