Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alex Votava

Pinson,AL

Summary

Dynamic IT Support Associate II with Amazon.com Services, skilled in resolving complex technical issues and enhancing client engagement. Proven track record in effective documentation practices and project assistance, ensuring compliance with IT policies. Adept at managing hardware assets and fostering cross-functional collaboration to drive operational efficiency.

Overview

15
15
years of professional experience

Work History

IT Support Associate II

Amazon.com Services
07.2021 - 08.2025
  • Provided Tier I and Tier II technical support for internal users, resolving hardware, software, and networking issues via phone, email, and remote tools.
  • Diagnosed and resolved issues across Windows, macOS, and Linux environments.
  • Maintained and deployed IT assets, including laptops, mobile devices, printers, and network equipment.
  • Documented support procedures and created internal knowledge base articles to improve response efficiency.
  • Assisted with onboarding and offboarding, including account provisioning and access management (Active Directory, Office 365, etc.).
  • Ensured compliance with IT policies and security standards, including encryption and data backup protocols.
  • Collaborated with cross-functional teams to troubleshoot complex issues and support project rollouts.
  • Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.

IT Equipment Coordinator

Amazon.com Services
04.2020 - 07.2021
  • Managed inventory lifecycle of IT hardware and peripherals including laptops, monitors, docking stations, and mobile devices across multiple sites.
  • Coordinated the procurement, imaging, asset tagging, and deployment of equipment for new hires and existing staff.
  • Tracked hardware assignments and returns using asset management tools (e.g., ServiceNow and custom inventory systems).
  • Collaborated with IT support teams to ensure timely provisioning and recovery of assets during onboarding/offboarding.
  • Audited and reconciled equipment logs to maintain accurate asset records and minimize loss or misuse.
  • Handled shipping logistics for remote employee equipment, including packaging, tracking, and coordinating with vendors.
  • Monitored stock levels and submitted purchase requests to maintain inventory thresholds.
  • Maintained an On-Hand Spare Pool of 20% common EUE equipment. Making sure that there was no delay in resolving hardware issues

Warehouse Worker

Amazon.com Services
10.2014 - 04.2020
  • Accurately picked, packed, and labeled orders for timely shipment.
  • Operated forklifts, pallet jacks, and RF scanners to manage inventory efficiently.
  • Performed quality checks and ensured all outgoing shipments met company standards.
  • Participated in cycle counts and assisted with monthly/quarterly inventory audits.
  • Maintained a clean and organized workspace in compliance with safety protocols.
  • Gained the responsibility of Learning Ambassador, training New Hires through out the year.
  • Consistently lifted materials weighing as much as 30 pounds.

Sales Associate

Office Depot Inc
02.2011 - 07.2014
  • Delivered exceptional customer service in a fast-paced retail environment, driving sales and customer loyalty.
  • Assisted customers in finding products, answered questions, and provided personalized recommendations.
  • Handled point-of-sale transactions accurately and efficiently, including returns and exchanges.
  • Maintained merchandise displays, restocked inventory, and ensured visual merchandising standards.
  • Collaborated with team members to meet daily and monthly sales targets.

Education

High School Diploma -

Chattanooga School For The Arts And Sciences
Chattanooga, TN
05.2007

Some College (No Degree) - Information Technology

Tennessee Tech University
Cookeville, TN

Some College (No Degree) - General Education

Chattanooga State Community College
Chattanooga, TN

Skills

  • Support resolution skills
  • Client engagement
  • Effective documentation practices
  • Project assistance

Accomplishments

  • Eagle Scout
  • Order of the Arrow Member
  • Assisted in successfully launching new Fulfillment Centers: JAN1, BTR1 and TLH2.

Timeline

IT Support Associate II

Amazon.com Services
07.2021 - 08.2025

IT Equipment Coordinator

Amazon.com Services
04.2020 - 07.2021

Warehouse Worker

Amazon.com Services
10.2014 - 04.2020

Sales Associate

Office Depot Inc
02.2011 - 07.2014

Some College (No Degree) - Information Technology

Tennessee Tech University

Some College (No Degree) - General Education

Chattanooga State Community College

High School Diploma -

Chattanooga School For The Arts And Sciences

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Alex Votava