Ian Christopher Olson
Spokane,WA
Summary
Seasoned Support Associate with many years of experience in roles. Friendly and personable professional with methodical and resourceful approach to problem-solving. Supports team members and management in maintaining smooth operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Support Associate II
Amazon
Spokane Valley, WA
10.2021 - Current
- Managed online help desk tickets from creation to resolution.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Monitored performance levels of computer systems to identify any potential problems.
- Reviewed incoming requests for support services and prioritized accordingly.
- Ensured compliance with company policies and procedures related to customer service.
- Assisted in testing new products prior to launch in order to identify any potential issues.
- Provided technical support to customers via phone and email.
- Implemented changes as needed based upon feedback from customers or management team members.
- Assisted in troubleshooting hardware, software, and network issues.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Conferred with network users about solutions to existing system problems.
Amazon Associate- Picker/AFM
Amazon
Spokane, Washington
08.2020 - 09.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Pulled orders quickly to maintain demanding productivity goals.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment. Have trained numerous employees on AFM duties and safety procedures.
- Worked and trained on the Amazon Robotics floor on both maintenance and safety to keep floor moving for production.
Assistant Store Manager
S & S Petroleum
Spokane, Washington
08.2017 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas biweekly to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff of 8, including other assistant managers, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Excel and Petrosoft retail management software.
- Rotated merchandise and displays to feature new products and promotions.
Copy and Print Center Supervisor
Office Depot Inc
Spokane, Washington
02.2013 - 08.2017
- Maintained efficient functionality of various photocopying and printing equipment, including Xerox, Zebra, Hewlett-Packard, and Cannon equipment, with careful operation, preventive maintenance, and basic repairs.
- Operated auxiliary machines, such as collators, pad, and tablet making machines.
- Managed paperwork for scanning, reproduction, and file transfers.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding, and product distribution.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Transferred large order requests to the Regional Print Facility to expedite processing and fulfillment.
- Answered phone calls to provide prompt and courteous answers to questions, and encourage customer store visits.
- Performed daily and weekly maintenance to keep equipment in optimal working condition.
- Trained multiple store staff on copy and print procedures and daily operation.
- Engaged business customers by email and site-specific software to drive sales of copy and print services.
Veterinary Assistant
Hunter Veterinary Clinic
Spokane, Washington
07.2007 - 10.2012
- Answered owners' animal health questions and educated on healthy animal care practices.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Monitored up to 6 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Assisted Veterinarians in performing basic exams and tests such as fecal and blood analysis for all species of patients.
Education
Some College (No Degree) - Political Science And Government
Spokane Falls Community College
Spokane, WABachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UTSkills
- Technical issues analysis
- Account management
- Desktop support
- Troubleshooting and Diagnostics
- Project assistance
- Documentation skills
- Hardware troubleshooting
- Helpdesk operations
- Troubleshooting and diagnostics
- Support Services
Certification
- AWS Cloud Practitioner 2023
- AWS Solutions Architect 2024
- Comptia A+/Net +/Sec+/Cloud+/Project+ 2022/2023
- Linux Professional Institute Essentials 2023
- Microsoft Certified: Azure Fundamentals 2024
- ITv4 Foundations 2024
Timeline
IT Support Associate II
Amazon
10.2021 - Current
Amazon Associate- Picker/AFM
Amazon
08.2020 - 09.2021
Assistant Store Manager
S & S Petroleum
08.2017 - 08.2020
Copy and Print Center Supervisor
Office Depot Inc
02.2013 - 08.2017
Veterinary Assistant
Hunter Veterinary Clinic
07.2007 - 10.2012
Some College (No Degree) - Political Science And Government
Spokane Falls Community College
Bachelor of Science - Cloud Computing
Western Governors University
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