Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig C. Chambliss Jr.

Honolulu,HI

Summary

As an aspiring IT Technician and US Army Veteran with over 16 years of experience, I have honed my skills in Information Technology Operations, utilizing extensive experience in installation, maintenance, and troubleshooting. providing efficient and reliable communications solutions, Help Desk Operations, and Project Management. Leading teams through significant programs has been a highlight of my career, and I have been successful in navigating challenging and uncertain environments. Building and guiding teams in adverse conditions is a strength of mine, and I take pride in my ability to thrive in such situations. Additionally, my extensive knowledge in Computer Languages, Routing | Switching, and Information Security is a result of my commitment to continuous learning and staying up-to-date with the latest advancements in the field.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Technology Support Specialist II

SYSCO Food Services
Honolulu, HI
03.2024 - Current
  • Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
  • Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
  • Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
  • Contribute to the development of policies and procedures.
  • Ensuring software license compliance with all installed software
  • Responsible for imaging workstations using the standard images
  • Maintains and adheres to current system security policy
  • Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
  • Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
  • Account administration and support for Order Entry applications
  • Assists with desktop hardware relocation where required.
  • Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
  • Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions.
  • Maintain reliable “Hot Spare” Laptop/Desktop systems
  • Train and assist end users to effectively utilize the enterprise ticketing system
  • Dispose of old computer equipment utilizing approved recycling vendors.
  • Provide onsite hands on support for devices supported by Infrastructure support teams.
  • Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
  • Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed.

Desktop Support Engineer

Royal Hawaiian Movers - Oahu
Honolulu, HI
10.2023 - 02.2024
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
  • Provided technical assistance to users in person, via phone or email.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted training sessions for staff on new software and hardware, enhancing productivity.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Participated in IT projects, contributing to the successful rollout of technology initiatives.
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Signal Support Specialist

United States Army
04.2007 - 07.2023
  • Along with my strong leadership skills, I possess a keen understanding of the Information Technology and Communication business
  • I am dedicated to maintaining current software and hardware to meet user needs
  • Furthermore, I effectively apply my technical knowledge and diagnostic skills to promptly solve problems, ensuring optimal usability and performance
  • During my tenure as the Communication Section Chief, I assumed the responsibility of providing comprehensive IT consultation, installation, training, and technical support to end-users
  • I effectively managed and completed a multitude of priorities, ranging from IT tasks to Special Projects, by collaborating with staff, users, and management to establish their specific requirements
  • Troubleshooting software, hardware, and network connectivity issues in a Windows 10 environment was a regular part of my role, and I excelled in this area
  • My proficiency extends to various software and technologies, including but not limited to Microsoft Office, Adobe Acrobat, Oracle Java, and Cisco AnyConnect
  • In addition, I demonstrated exceptional competence in imaging computers and ensuring their readiness for exercises, consistently achieving a 100% success rate compared to other units
  • Identifying and resolving internet connectivity issues was another aspect of my responsibilities, and I promptly escalated network connectivity issues through a Remedy ticket
  • I successfully replaced outdated Plain Old Telephone Service (POTS) Analog phones with modern Voice over Internet Protocol (VoIP) phones
  • Recognizing the need for an efficient troubleshooting process, I took the initiative to create a comprehensive procedure for determining issues and promptly submitted Remedy tickets when resolution was not possible
  • Moreover, I was accountable for issuing iPhones and configuring/testing them with different providers
  • I have a proven track record of successfully completing new network component installations, updates, and configurations
  • My ability to resolve issues, enhance customer satisfaction, and drive overall operational improvements has been consistently excellent

Education

Associate of Arts - Liberal Arts and General Studies

American Military University
Killeen, TX
01.2015

High School -

James Campbell High School
Ewa Beach, HI
01.2006

Skills

  • LAN
  • WLAN
  • VLAN
  • VPN
  • TCP/IP
  • Data entry
  • Desktop support
  • Technical issues analysis
  • Networking issues
  • Active Directory
  • Mobile Device Management
  • Network Printers
  • Troubleshooting
  • Communications
  • Proficiency with company software and hardware
  • MS Office
  • Customer service
  • Problem resolution
  • Supervision
  • Team management
  • Hardware documentation
  • Web/Database Servers
  • Testing and results analysis
  • Information Protection Analysis
  • Strong technical knowledge of signal support systems and terminal devices
  • Proficient in operating and maintaining radio, wire, cable, and data distribution systems
  • Skilled in providing technical assistance and training for telecommunication computer systems

Certification

  • A+ Certified CompTIA 01/18/23
  • ITIL Foundation 02/25/24
  • ITF+ Certified CompTIA 05/15/24

Timeline

Business Technology Support Specialist II

SYSCO Food Services
03.2024 - Current

Desktop Support Engineer

Royal Hawaiian Movers - Oahu
10.2023 - 02.2024

Signal Support Specialist

United States Army
04.2007 - 07.2023

Associate of Arts - Liberal Arts and General Studies

American Military University

High School -

James Campbell High School

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Craig C. Chambliss Jr.