Shane Kidani

System Administration

• Devised PowerShell scripts for automation to improve efficiency.
• Stood up and maintained MDT environment for PXE imaging.
• Implemented and tested installation and update of file servers, print servers and application servers.
• Ensured data security, implementing encryption measures and access controls for sensitive information.

Helpdesk

• Set up network profiles, security permissions and file sharing systems.
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Used ticketing systems to manage and process support actions and requests.
• Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
• Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured network printers and other peripheral devices.
• Diagnosed and resolved hardware and software issues.

Helpdesk - 100%

• Perform break/fix duties for a 1000+ user environment across US and Canada
• Document work performed via FreshService's FreshDesk SaaS ticket system
• Escalate tickets/concerns when outside of my permission and/or experience
• Where/when necessary, perform through PowerShell tasks such as domain join, printer removal, software installation, etc.
• Configure printer SMTP settings
• Manage user Distribution Group access
• Perform message traces when users report inconsistencies with their mailbox (missing messages, undeliverable messages, etc)

• Install and troubleshoot infrastructure such as cables, switches, phones, etc
• Design and implement technology solutions
• Harden Government servers
• Break/fix desktop computers

Network Administration - 50%

• Configure Cisco and Meraki appliances via console (Cisco) and via web (Cisco and Meraki)
• Create new DHCP scope and added scope to switches
• Troubleshoot network outages
• Make cable runs from patch panel to wall drop and terminate cables, including keystone jacks
• Configure and install Xirrus indoor and outdoor WAPs
• Troubleshoot fiber cable connections
• Install fiber optic cables

Helpdesk Analyst - 40%

• Perform break/fix duties for a 100+ user environment and document work performed via FreshService's FreshDesk SaaS ticket system
• Escalate tickets/concerns when outside of my permission and/or experience
• Actively manage and maintain Active Directory
• Build PCs by deploying images
• Update MDT image to keep software and OS current
• Create and maintain print queues on print server
• Configure and update Workspace ONE (MDM) for iPad deployment
• Build and maintain Microsoft 365 accounts via AD and PowerShell

Mentorship/Supervisory - 10 %

• Trained new Helpdesk Analyst on the following: Expectations of the role; PowerShell; Active Directory; Microsft 365 and how the three are integrated
• Explain other necessary software and technical procedures, including, but not limited to: Print server, Remote Desktop, VoIP, etc
• Introduced the new analyst to the users he would be supporting
• Showed new analyst how to use FreshDesk (ticketing system)
• Explain network concepts such as protocols; infrastructure; connectors; Category cables, etc

• Operate and maintain military server (Linux based) within the Transportation and Transportation Motor Pool Offices
• Troubleshoot military workstation issues and fix where capable within permission level
• Consultant for Division Chief, her secretary and other departments, in regard to PC peripheral upgrades, database design and system build recommendations
• Troubleshoot BAE laptops and fix where needed
• Work closely with Schofield Systems Office to help with hardware upgrades, password resets, and user profile updates
• Recreated and updated the MS Access database that's used by the transportation office counselors
• Weekly reports are generated from the data compiled from the MS Access DB, and then submitted to management for review
• General administrative tasks performed

• Discuss construction site challenges with current and prospective customers and help determine correct material(s) to satisfy EPA and project requirements
• Determine total product quantities needed to complete job
• Prepare and send out price quotes, transmittals, and faxes containing product specifications
• Revamp company website and provide layout design ideas, as well as troubleshoot and repair company PCs when needed
• Advised company owner/manager on PC upgrades, as well as laptop design, based on his needs

• As service advisor, discuss concerns/requests regarding vehicle
• Generate repair orders with customer's concerns documented

• Initiate extended service claims via telephone or Internet
• Discuss repairs/services performed when customers pick up their vehicle
• As Mazda warranty administrator, bill completed repair orders after verifying repair charges/car rental fees and reviewing warranty policies
• Submit Mazda automobile repair warranty claims via the Internet once customers sign repair orders
• File paid and reimbursed repair orders
• Troubleshoot and repair computers for technicians and service advisors

• Greet walk-in clients and assist them by providing general information about legal services offered by LASH and help them fill out the proper documents
• Create and update dockets for LASH clients by documenting all conversations and visits
• Answer phone calls and take messages
• Contact clients for additional information regarding their cases
• Fill out court documents for cases by downloading forms and creating forms from scratch following specific procedures and structures if forms were not available electronically