Tamaira Pointer
Belleville,IL
Summary
Methodical IT team member knowledgeable about networking, project management and disaster recovery. Experienced installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Collabera Technologies (Contract)
02.2022 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes.
- Provided on-call support for critical issues related to Software.
- Processed over 150 support requests weekly for technical assistance on wide range of issues.
Quality Assurance Analyst
Launch Technical Workforce Solutions (Contract)
Belleville, IL
06.2021 - 01.2022
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Provided training to over 200 onboarding team members in 2021.
Operations Coordinator
Nascote
Nashville, IL
04.2016 - 04.2021
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Customer Success Specialist
Menards
O'Fallon, IL
04.2014 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 65 customer calls per day.
Education
Bachelor of Science - Information Technology in Networking
Lindenwood University
Saint Charles, MO08.2022
Associate of Arts -
Southwestern Illinois College
Belleville, IL05.2020
Skills
- Azure Active Directory
- Application Services
- Azure Load Balancer
- Privileged Identity Management
- Azure Storage
- Azure Virtual Machines
- Powershell
- Cloud services
- Virtual Networks
- Multi-Factor Authentication
- Azure Administer
- Azure Subscriptions
- Azure App Service
- Secure Identities
- Bash
- Identity Manager
Certification
- Azure Administrator Associate, Microsoft
- Professional Scrum Master (PSM I ) , Scrum.Org
- Leading Scaled Agile Framework 5.1 (SAFe) Training & Certification
- Azure Fundamentals, Microsoft
Extracurricular Activities
Accenture Virtual Experience Program Participant
2022 (4-6 hours)
Participated in the open access Accenture Virtual Experience Program with Forage
Tasks Completed :
- Understand the approaches to project management
- Prepare a proposal for the optimal project management approach
Solutions Architect Virtual Experience Program
2022 ( 2 hours)
Participated in the open access AWS Virtual Experience Program with Forage
Tasks Completed :
- Designing a simple, scalable, hosting architecture
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Information Technology Specialist
Collabera Technologies (Contract)
02.2022 - Current
Quality Assurance Analyst
Launch Technical Workforce Solutions (Contract)
06.2021 - 01.2022
Operations Coordinator
Nascote
04.2016 - 04.2021
Customer Success Specialist
Menards
04.2014 - 11.2016
Bachelor of Science - Information Technology in Networking
Lindenwood University
Associate of Arts -
Southwestern Illinois College
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