Alex Waggoner
Stow,OH
Summary
I am a strong outcomes-driven performer with a focus on continuous improvement, advancing myself, my peers, and my organization. I am interested in technology and how it can be utilized and designed to better aid its users.
Overview
8
8
years of professional experience
Work History
CBO Print Production Mail Specialist Intermediate
Progressive Insurance
Brooklyn, Ohio
04.2023 - Current
- Trained staff on machine functions, i.e. traying, verifying, operating machinery, staging
- Use the Manifest Reporter program to create a manifest for completed jobs and prepare jobs for departure to the USPS or Pitney Bowes. Additionally, confirm quantities in expediting sheets to ensure an easy transition to Pitney Bowes site
- Utilize the PRDAT program to create placards for jobs departing to USPS that are over 500 pieces in size, work closely with lead to resolve issues
- Interface with the PostalOne USPS system to upload daily manifests for Progressive, while confirming quantities are correct and troubleshooting as necessary, as well as work with USPS staff to resolve issues
- Access the RTE mainframe to create submissions for rework as needed to be sent to Ricoh continuous printers, cut sheet printers, or colorcut printers
- Interface with Kern MailFactory vendor program to monitor daily progress on inserters and track SLA-sensitive work
- Access the Kern Workplace vendor program to ensure that all departing work for USPS has their correct corresponding mail amounts fulfilled, as well as generate secondary jobs from primary jobs as needed for further processing by the crew; Working with coworkers to solve issues with missing work or miscounts found within the Workplace program
- Distribute print work to Ricoh continuous printers and cutsheet printers using the RPD program; Working closely with machine operators and lead on efficient workflow, i.e. emphasizing carryover, ensuring all forms are present for work to be run fully, and that all materials necessary are present
- Troubleshoot issues as necessary; Available point of contact on first shift in place of Lead / Senior
Services & Retail Associate
The Everarbor Company
Cleveland, Ohio
05.2021 - 04.2023
- Working directly with customers - in person, over the phone, or via email - on sales and solving problems relating to shipping issues, stock shortages, refunds/exchanges, etc.
- Performed landscaping and tree services while communicating with the customers concerning preferences in order to meet their standards; Establishing a good working relationship with customers to ensure better communication
- Collaborated with coworkers/management to successfully establish an inventory system using Shopventory, and performed regular inventory counts of all products to keep our system running properly and our stores and website stocked accordingly, thus saving time, energy, and negative customer feedback
Warerhouse Associate & Transfer Associate
Berger-Allied/Beyond Distribution
Walton Hills , OH
10.2017 - 05.2021
- As a mover, communicating directly with customers in their homes to ensure items were delivered and assembled correctly and in their place
- Handling issues with customers such as damages or lost items, i.e. offering to repair items, making recommendations for next steps, handling returns and interacting with dispatch for further information
- Using Microsoft Excel and Outlook for the management of incoming/outgoing commercial projects for companies such as Panera Bread, Starbucks, and Verizon Wireless
- Responsible for managing inventory of storage crates, furniture for distribution, and staging furniture for routes using an RF scanner
Education
Certificate - UX Design
Coursera - Google Certificates
Remote02-2023
High School Diploma -
Aurora High School
Aurora, OH06-2010
Skills
Customer service
Microsoft Outlook
Microsoft Teams
Microsoft Excel
RPD
RTE Mainframe
PRDAT
Kern Mailfactory
MailDAT
Kern Workplace
Manifest Reporter
PostalOne
UX Design
Figma
UX research
Wireframing
Prototyping
Adobe XD
Timeline
CBO Print Production Mail Specialist Intermediate
Progressive Insurance
04.2023 - Current
Services & Retail Associate
The Everarbor Company
05.2021 - 04.2023
Warerhouse Associate & Transfer Associate
Berger-Allied/Beyond Distribution
10.2017 - 05.2021
Certificate - UX Design
Coursera - Google Certificates
High School Diploma -
Aurora High School
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