Alexander Wagman
New Albany,OH
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Columbus, OH
07.2024 - Current
- Achieved top revenue performance within group at top 50 airport.
- Interacted with customers to identify needs and deliver exceptional service.
- Supervised and trained employees, managing schedules and performance evaluations.
- Oversaw daily operations, optimizing budgets and resources for efficiency.
- Supported sales initiatives and contributed to marketing strategies.
- Tracked expenses and managed budgets, enhancing financial reporting accuracy.
- Resolved customer issues and conflicts while addressing operational challenges.
Customer Service Rep
Safelite
New Albany, OH
01.2024 - 06.2024
- Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops.
- Locate and source out-of-stock items assessing internal channels to secure the required part in the timeliest and most cost-effective manner.
- Assess the needs of callers and resolve concerns quickly or escalate as needed.
- Schedule appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
- Respond to all emails regarding existing and scheduled appointments in a professional manner.
Education
Bachelor of Business Arts - Criminal Justice
The Ohio State University
Columbus, OH01.2022
College of Charleston
Charleston, SC01.2020
Skills
- Microsoft Word, Microsoft Excel, PowerPoint, Internet based applications, Independent, Loyal
- Employee training
Community Service
- Leukemia & Lymphoma Society, Light the Night, 2015, Present
- Ohio State University Tennis Team Administration, Co-Captain & Coordinator, 2021, 2022, Organized and executed successful tournaments in collaboration with different universities, Represented OSU in a professional manner, Communicated rules and expectations to players and site managers for each event, Assembled draw sheets for US Tennis Association matches and events
Timeline
Assistant Manager
Enterprise Rent-A-Car
07.2024 - Current
Customer Service Rep
Safelite
01.2024 - 06.2024
Bachelor of Business Arts - Criminal Justice
The Ohio State University
College of Charleston
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