Alex Warner
Springville,UT
Summary
Motivated Application Support Specialist with a background in building departments, creating policies, and optimizing processes to enhance productivity and efficiency. Experienced in problem-solving, training delivery, and project documentation for cross-departmental use. Proficient in working with computers, systems, and software, with a quick aptitude for learning new technologies. Seeking to expand expertise in IT and cybersecurity, building on existing knowledge to strengthen security measures, improve IT operations, and support team success.
Overview
7
7
years of professional experience
Work History
Application Support Specialist
Sunstone Engineering, LLC
11.2017 - Current
- Partnered with engineers, leadership, and project managers to accelerate incident resolution.
- Delivered comprehensive training to end users on new and updated systems and software.
- Collaborated with engineering teams to conduct quality assurance testing, ensuring new software releases met quality and performance standards.
- Facilitated smooth end-user adoption of newly acquired Sunstone products, optimizing operational efficiency.
- Served as the primary company-wide contact for training sessions, conducted both virtually and on-site for various equipment both domestic and foreign.
- Maximized customer satisfaction by swiftly resolving complex technical issues related to supported applications.
- Guided and mentored junior team members, fostering their professional development and enhancing team performance.
- Addressed customer inquiries and provided expert technical support both over the phone and in person.
Education
Associate of Science - Science
Salt Lake Community College
Salt Lake City, UT05.2017
Skills
- Computer Skills: Microsoft Office Applications, Adobe Acrobat, Adobe Photoshop, Adobe illustrator, VPN Networking Services
- Leadership Skills: Team Player and Collaborator, Written and Oral Communications, Approachable, Friendly, and Flexible, Dependable and Responsible
- Analytic Skills: Problem-Solving, System Upgrades, Computer Diagnostics and Resolution, Adaptable
- Language: English, elementary Spanish speaker
Timeline
Application Support Specialist
Sunstone Engineering, LLC
11.2017 - Current
Associate of Science - Science
Salt Lake Community College
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