Alex Weaver
Atlanta,GA
Summary
Dedicated customer service professional with a history of meeting/exceeding company goals utilizing consistent and constant communication and organized practices. Exceptional with working under pressure and adapting to any situation, Excellent with time management and multi tasking in addition to being well versed in making schedules and using microsoft office. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success.
Overview
5
5
years of professional experience
Work History
Team Leader
TBI Airport Management
Atlanta, GA
04.2023 - 03.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
TBI Airport Management
2600 Maynard H Jackson Jr Blvd, Atlanta, GA, 30354
09.2022 - 03.2024
- Remained calm and poised in emergent situations.
- Communicated with passengers regarding estimated time of arrival.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
McDonald's Crew Member
McDonald's
1176 Ralph David Abernathy, Atlanta, GA 30310
07.2019 - 02.2020
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Processed customer service orders promptly to increase customer satisfaction.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Nursing
Albany State University
Albany, GA05.2025
High School Diploma -
Kipp Atlanta Collegiate
Atlanta, GA05.2021
Skills
- Guest Relations
- Stocking and Replenishing
- Database Updating
- Verbal and Written Communication
- Staff Management
- Food Preparation
- Cleaning Experience
- Food Service
- Team Supervision
- Documentation And Reporting
- Shift Scheduling
- Complaint resolution
- Cash Handling
- Leading Team Meetings
- Goal Setting
- Problem-Solving
- Organizational Skills
- Reliability
- Staff Management
- Cleaning Experience
Timeline
Team Leader
TBI Airport Management
04.2023 - 03.2024
Customer Service Representative
TBI Airport Management
09.2022 - 03.2024
McDonald's Crew Member
McDonald's
07.2019 - 02.2020
Bachelor of Science - Nursing
Albany State University
High School Diploma -
Kipp Atlanta Collegiate