Alex Werkmeister
Des Moines,IA
Summary
Versatile employee trained in A\V, networking, specialized equipment, skilled trades, machine operation and troubleshooting, sheet metal fabrication, and robotic programming who thrives in dynamic and challenging environments. Has extensive knowledge in multiple fields and an unsurpassed work ethic. Highly responsible and committed to exceeding expectations for each job. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Datacenter Technician
Microsoft
05.2023 - 05.2024
- Accepted tasks and documented status using ticketing system, time reports and email.
- Frequent use of SMTK and PuTTY to diagnose and correct issues
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Entered device locations and cable connections into database.
- Installed and managed structured cabling infrastructure.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Diagnosed and executed resolution for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Datacenter Technician
TEKsystems
07.2021 - 05.2023
- Datacenter Technician that is responsible for repairing and troubleshooting many different models of servers
- Exercising safety protocols while performing job duties
- Documenting and logging information pertaining to the repair and troubleshooting of servers
- Frequent use of SMTK and Putty to diagnose and correct issues
- The technology I handle ranges from HP, Lenovo, ZT, Dell, Microsoft, and others.
Audio Visual Technician
Prairie Meadows Racetrack and Casino, Inc.
05.2018 - 02.2020
- Senior A\V tech in a venue capable of over 5000 person capacity, with some events utilizing all 15 rooms as breakout sessions.
- The technology I primarily handled is Crestron, BiAmp, Dante, Extron and Tesira, as well as many different brands and types of mixers, video switchers, matrixes, amps, converters, etc.
- In charge of troubleshooting any issues the system or equipment occurs, and this is oftentimes a fast-paced, high-intensity situation that must be dealt with promptly and professionally.
- Overlooked two other A\V techs in our venue, and used my leadership skills to hone a quality team that was capable of some very demanding challenges and tasks, yet still maintain a strong level of morale.
- During a major renovation to our event center, there were many issues the installers left us with, and I was tasked with fixing any issues I could. There were many times a major error in the system would have thrown a show, if it had not been for my troubleshooting abilities.
- Set up projectors, laptops and microphones for live presentations.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Programmed and operated audio-visual equipment to support seamless live events.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Supported live events with well-controlled lights, sound and video streaming.
- Researched and presented various AV options to presenters and site managers.
- Managed compression, digitization and storage of audio and video data.
- Controlled video input for live conferences or performances and pre-recorded productions.
Sheet Metal Apprentice
DAHL Air Conditioning & Heating
01.2015 - 03.2018
- Installed, modified, and built ductwork, fittings, and HVAC equipment on new and existing commercial buildings.
- Operated equipment to maneuver completed units into position for installation.
- Observed safety practices and procedures to maintain safe and clean working environment.
Welding Robot Operator
Polaris Manufacturing LLC
06.2013 - 01.2015
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Helped achieve company goals by supporting production workers.
- Examined welds for structural soundness and other specifications.
- Adhered to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
- Operated welding equipment by inserting a series of commands.
- Troubleshot issues with equipment, devices, and products.
- Fabricated heavy duty off-road vehicle parts with unsurpassed safety, quality, and productivity.
- Skilled at fixing improper welds via MIG welder.
Education
High School Diploma -
09.2012
Skills
- Writing Skills
- Time Management
- Ductwork
- Sheet Metal
- Microsoft Office
- Tesira
- Crestron
- Forklift
- Skid loader
- Written Communication
- Leadership Experience
- Heavy Equipment Operation
- Robot Programming
- Welding
- Blueprint Reading
- IT support
- Power Distribution
- Hardware diagnostics
- Hardware maintenance
- Backup and recovery
- Virtualization Technologies
- Network support
- Server Management
- Performance Optimization
- Maintenance and repairs
- Computer hardware troubleshooting
- Network Troubleshooting
- Asset Management
- Security Protocols
- Self Motivation
- Analytical Thinking
- Relationship Building
- Attention to Detail
- Network configuration
- Technical Support
- Excellent Communication
- User Training
- Diagnostic Testing
- Component Installation
- Problem-Solving
- Time management abilities
- Continuous Improvement
- Organizational Skills
- Software Installation
- Professionalism
- Reliability
- Multitasking
- Adaptability and Flexibility
- Analytical Skills
- Hardware and Software Repair
- Root Cause Analysis
- Task Prioritization
- Teamwork and Collaboration
Timeline
Datacenter Technician - Microsoft
05.2023 - 05.2024
Datacenter Technician - TEKsystems
07.2021 - 05.2023
Audio Visual Technician - Prairie Meadows Racetrack and Casino, Inc.
05.2018 - 02.2020
Sheet Metal Apprentice - DAHL Air Conditioning & Heating
01.2015 - 03.2018
Welding Robot Operator - Polaris Manufacturing LLC
06.2013 - 01.2015
Penn Foster - High School Diploma,