Alex Williams
Flooring Contractor
Sacramento,CA
Summary
Experienced Contractor that brings 10 + years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Independent Contractor
Self Employed
Sacramento, CA
07.2021 - Current
- Assisted clients in defining project goals, creating a roadmap for success by developing tailored strategies and plans.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
Chief Operating Officer
Imperium Flooring
Placerville, CA
01.2019 - 06.2021
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Provided invaluable assistance during internal audits by maintaining organized and accurate records of all warranty claim documentation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess/maintain needs and propose optimal solutions.
- Maintained accurate documentation of home owner documents and procedures for easy reference.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Collaborated with service technicians to accurately diagnose issues covered under warranty, ensuring proper documentation of repair needs.
Lead Flooring Technician
Sandridge Flooring
Placerville, CA
06.2014 - 01.2018
- Maintained high-quality standards in flooring installations by adhering to strict industry guidelines and best practices.
- Increased repeat business through exceptional customer service, addressing client concerns promptly, and professionally.
- Consistently met or exceeded project deadlines by effectively prioritizing tasks and adjusting work schedules as needed.
- Conducted thorough assessments of job sites prior to installation, identifying potential challenges or obstacles for seamless project execution.
- Troubleshot issues that arose during installation projects swiftly resolving problems without compromising quality or timeline commitments made to clients.
- Provided expert guidance for clients on proper maintenance procedures to prolong the lifespan of their new flooring investments.
- Reduced project completion times by effectively coordinating with team members and managing resources during the installation process.
Flooring Installer
RMC Flooring
Acton, CA, CA
01.2011 - 05.2014
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
- Mentored junior team members on best practices for flooring installation – sharing expertise and fostering a collaborative work environment.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
Education
Some College - History
Folsom Community College
Folsom, CA 01.2017 - 05.2018
Diploma -
Saugus High School
Santa Clarita, CA 08.2005 - 05.2009
Skills
Estimations and quotes
Workload Management
Deadline Adherence
Client Relationship Building
Scheduling
Project Management
Customer Support
Strategic Planning
Technical Documentation
Internal Communications
Certification
C15 Contractors License
Timeline
Independent Contractor
Self Employed
07.2021 - Current
Chief Operating Officer
Imperium Flooring
01.2019 - 06.2021
Some College - History
Folsom Community College
01.2017 - 05.2018
Lead Flooring Technician
Sandridge Flooring
06.2014 - 01.2018
Flooring Installer
RMC Flooring
01.2011 - 05.2014
Diploma -
Saugus High School
08.2005 - 05.2009