Alex Williams
Flooring Contractor
Sacramento,CA
Summary
Experienced Contractor that brings 10 + years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Independent Contractor
Self Employed
Sacramento, CA
07.2021 - Current
- Assisted clients in defining project goals, creating a roadmap for success by developing tailored strategies and plans.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
Chief Operating Officer
Imperium Flooring
Placerville, CA
01.2019 - 06.2021
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Provided invaluable assistance during internal audits by maintaining organized and accurate records of all warranty claim documentation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess/maintain needs and propose optimal solutions.
- Maintained accurate documentation of home owner documents and procedures for easy reference.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Collaborated with service technicians to accurately diagnose issues covered under warranty, ensuring proper documentation of repair needs.
Lead Flooring Technician
Sandridge Flooring
Placerville, CA
06.2014 - 01.2018
- Maintained high-quality standards in flooring installations by adhering to strict industry guidelines and best practices.
- Increased repeat business through exceptional customer service, addressing client concerns promptly, and professionally.
- Consistently met or exceeded project deadlines by effectively prioritizing tasks and adjusting work schedules as needed.
- Conducted thorough assessments of job sites prior to installation, identifying potential challenges or obstacles for seamless project execution.
- Troubleshot issues that arose during installation projects swiftly resolving problems without compromising quality or timeline commitments made to clients.
- Provided expert guidance for clients on proper maintenance procedures to prolong the lifespan of their new flooring investments.
- Reduced project completion times by effectively coordinating with team members and managing resources during the installation process.
Flooring Installer
RMC Flooring
Acton, CA, CA
01.2011 - 05.2014
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
- Mentored junior team members on best practices for flooring installation – sharing expertise and fostering a collaborative work environment.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
Education
Some College - History
Folsom Community College
Folsom, CA 01.2017 - 05.2018
Diploma -
Saugus High School
Santa Clarita, CA 08.2005 - 05.2009
Skills
Estimations and quotes
Certification
C15 Contractors License
Timeline
Independent Contractor
Self Employed
07.2021 - Current
Chief Operating Officer
Imperium Flooring
01.2019 - 06.2021
Some College - History
Folsom Community College
01.2017 - 05.2018
Lead Flooring Technician
Sandridge Flooring
06.2014 - 01.2018
Flooring Installer
RMC Flooring
01.2011 - 05.2014
Diploma -
Saugus High School
08.2005 - 05.2009