Alex Wiseman
Traverse City,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
20
20
years of professional experience
Work History
Textbook Specialist
Northwestern Michigan College
09.2013 - 05.2022
- Collected and processed individual course requirements, including textbooks, digital options and course materials.
- Sourced textbooks for retail.
- Designed and managed textbook counter in-store, backroom, and dock storage.
- Helped maintain store website.
- Processed online orders.
- Handled all incoming and outgoing packages.
- Cashier supervisor/backup
- Balanced accounts receivable
Dock Auditor
LexaMar, Northern Staffing
07.2011 - 09.2013
- Prep, weld and assemble C346 spoilers
- Error proofing C346
- Camera testing and assembly U502 Lift gates
- Dock Audit various finished goods for quality.
Teller
Members Credit Union
08.2008 - 06.2011
- Deposit/Withdrawals for members
- Assisting members with questions and procedures
- Answering phones and direct calls accordingly
- Working with other departments on member issues
- Applying loan and credit card payments
- Open/Close accounts
- Open/Close branch stores
- Daily reports including balancing
- Updating member accounts
Medical Insurance Biller
Northern Medical Billing Service
03.2008 - 08.2008
- Data entry
- Verifying insurance information
- Posting patient and insurance payments
- Billing patients and insurance companies
- Accounts Receivable maintenance.
Claims/Receiving, Inventory Control Specialist
Sam's Club/Wal-Mart, Traverse City
10.2005 - 03.2008
- Customer service
- Cash register
- Managing returns
- Receiving merchandise and stocking
- Prepare reports
- Supervise merchandisers
- Schedule vendor deliveries and verify vendor invoices
- Submitting invoices for payment.
Lifeguard
Avalanche Bay
06.2005 - 10.2005
- Scanned main areas to monitor for any safety risks.
- Shared tips with patrons on swimming techniques and strength training.
- Educated patrons on safety protocols and enforced safety rules.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Barista
Starbucks
10.2004 - 04.2005
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Crew Trainer
McDonald's
06.2002 - 11.2004
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Processed customer payments and balanced cash drawers.
Education
Some College (No Degree) - Accounting/Medical Billing
North Central Michigan College
Petoskey, MISome College (No Degree) - Liberal Arts And General Studies
Northwestern Michigan College
Traverse City, MIHigh School Diploma -
East Jordan High School
East Jordan, MI06.2004
Skills
- Extensive computer and software based knowledge including MS Office, MS Works, QuickBooks and Peachtree accounting
- Rigorously trained in; Cash handling, Customer Service, Office equipment and software
- Management experience
- Operations Oversight
- Production Preparation
- POS Transactions
- Stocking Supplies and Retail Products
Timeline
Textbook Specialist
Northwestern Michigan College
09.2013 - 05.2022
Dock Auditor
LexaMar, Northern Staffing
07.2011 - 09.2013
Teller
Members Credit Union
08.2008 - 06.2011
Medical Insurance Biller
Northern Medical Billing Service
03.2008 - 08.2008
Claims/Receiving, Inventory Control Specialist
Sam's Club/Wal-Mart, Traverse City
10.2005 - 03.2008
Lifeguard
Avalanche Bay
06.2005 - 10.2005
Barista
Starbucks
10.2004 - 04.2005
Crew Trainer
McDonald's
06.2002 - 11.2004
Some College (No Degree) - Accounting/Medical Billing
North Central Michigan College
Some College (No Degree) - Liberal Arts And General Studies
Northwestern Michigan College
High School Diploma -
East Jordan High School
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