Alex Wong
Reno,Nevada
Summary
Experienced technical trainer with strong background in developing and delivering comprehensive training programs. Adept at fostering team collaboration and driving results, ensuring adaptability to changing needs. Expertise in instructional design, curriculum development, and adult learning principles, coupled with excellent communication and leadership skills. Prepared to enhance organizational training initiatives and support team growth effectively.
Overview
8
8
years of professional experience
8
8
Certification
Work History
Sr. Technical Trainer, Semi Service
Tesla, Inc.
09.2024 - Current
- Enhanced employee technical skills by developing and delivering comprehensive SEMI-Specific training programs such as Fundamentals 201: Service Overview, HV 201: Bus & Charging, and HV 301: Subpack Repair.
- Collaborated with subject matter experts to ensure accuracy and relevancy of all training materials developed.
- Trained 78 individual internal technicians and 30 customer technicians.
- Received consistent positive feedback from trainees regarding course content quality, presentation style, and overall experience satisfaction levels.
- Contributed to the growth of in-house expertise by mentoring junior trainers, sharing knowledge, developing SOP's, and providing constructive feedback.
- Measured post-training effectiveness using various evaluation methods such as surveys and follow-up interviews with participants for continuous improvement purposes.
Semi Service Technician S3
Tesla, Inc.
09.2023 - 09.2024
- Provided program-wide technical assistance as "Service Center Escalation" point of contact in Commercial Toolbox.
- Contributed to Engineering and Service knowledge bases by thoroughly documenting repairs and diagnosis in JIRA, Toolbox, and SCA.
- Spearheaded program-wide DOT compliance initiative, developing Tesla SEMI specific DOT regulatory inspections.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
Tesla Semi EOL Technician S3
Tesla, Inc,
01.2023 - 09.2023
- Part of small team responsible for performing major reworks and repairs on Tesla Semi
- Troubleshot vehicle electrical components and controllers, low voltage and high voltage relays and overcurrent systems.
- Developed service and testing protocols for multiple electrical components and load/control circuits.
- Developed safety and lockout procedures for working on electrical components when out-of-process.
- Performed heavy electrical diagnosis (CAN, LIN, A2B, LV/HV) and repaired electrical components and harnesses.
- Performed heavy software diagnosis on vehicles. Determined whether issues were firmware or hardware related by reviewing controller data, code output.
- Utilized proprietary Tesla software to diagnose and repair vehicles remotely.
- Performed major services on vehicles such as axle replacement and teardown, battery pack installation, and frame replacements.
- Conducted full DOT operational compliance inspections before releasing vehicles from factory.
Service Technician S2
Tesla, Inc.
03.2022 - 01.2023
- Performed major repairs and diagnosis of Tesla EV's.
- Specialized in remote and in person diagnosis of vehicle electrical issues.
- Utilized tools such as Toolbox 2, Toolbox 3, Periscope, Orion, and Service Shell to diagnose and repair vehicles.
- Performed Heavy diagnosis and repairs on components such as HV Battery packs, Drive Units, and Drive Inverters on S3XY and Palladium vehicles.
- Performed Autopilot repairs and diagnosis.
- Performed Safety and Restraint system repairs and diagnosis
- Diagnosed issues with multiple ECU's and buses, such as A2B, CAN, LIN, HVIL, CPIL, APP & APS, etc.
- Repaired, overlaid and/or replaced wiring harnesses as needed for electrical repairs.
- Documented notable repairs using Toolbox 3 Sessions to communicate findings with peers and FTS's.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Supported Virtual Service Center, service advisors, leads on diagnostic tickets.
- Mentored and guided both new and more seasoned technicians on proper use of wiring diagrams, DMM's, and oscilloscopes to tackle electrical faults.
- Performed medium and light repairs such as: NVH, Steering and Suspension, Body and fitment, Glazing, ETC.
Technician III
Penske Truck Leasing
06.2021 - 03.2022
- Inspected fleet of 1,500+ commercial Heavy & Medium duty diesel and gas vehicles for repair and maintenance needs.
- Performed preventative maintenance, inspection, and repairs on all trailer types, including reefers.
- Performed federal and state annual inspections on trailers and tractors.
- Diagnosed and repaired issues with engine, drivetrain, air brakes, exhaust and EGR systems, and electrical/multiplexing systems on HD and MD diesel trucks.
- Updated or reprogrammed ECM, TCM, and BCM software packages by using OEM scan tools and service data.
- Performed repairs and maintenance calls offsite as needed.
Technician II
LA Sheriff's Department Fleet Division
07.2020 - 06.2021
- Diagnosed and repaired issues on multiple different fleets, ranging from light and medium duty police vehicles to medium and heavy diesel trucks in the Mountain Rescue fleet.
- Troubleshot and diagnosed faults with vehicle electrical systems and computer networks using OEM-specific code readers (Ford IDS), diagnostic trees and online knowledge bases.
- Completed preventive maintenance services, powertrain overhauls, electrical and mechanical repairs on gasoline, flex-fuel, diesel, and hybrid vehicles.
- Completed diagnosis and repairs on severe duty brake systems and suspension components to ensure officer safety.
- Routinely diagnosed and repaired issues with aftermarket police equipment such as lights, sirens, and radios.
- Inspected and tested vehicles to ensure strict adherence to county contract specifications and safety regulations.
- Maintained police station fleet exceeding contract expectations, ensuring more than 95% of assigned vehicles were in service daily.
- Utilized WIS Shop Fax to open and close RO's, charge sublet labor, and to manage parts and inventory.
Education
Associate of Science - Alternative Fuels Vehicle Diagnostics & Repair
Rio Hondo College
Rio Hondo College03.2022
Skills
- SEMI Subject matter expertise
- Training delivery
- Assessment design
- Train-the-trainer development
- Content management
- Bilingual (English-Spanish fluent)
- Organizational skills
- Adaptability and flexibility
- Excellent communication
Accomplishments
- Vice President & Rodeo Fundraiser Chairman, City of Industry Lion's Club
Certification
- ASE A1 - Engine Repair- Certified
- ASE A4 - Steering and Suspension- Certified
- ASE A5 - Brakes - Certified
- ASE A6 - Electrical - Certified
- ASE A8 - Engine Performance - Certified
- EPA 608/609 - Certified
- Valid Class A Driver's License
- Penske Heavy Diesel PM Certified
- Penske Air Brake Certified
Timeline
Sr. Technical Trainer, Semi Service
Tesla, Inc.
09.2024 - Current
Semi Service Technician S3
Tesla, Inc.
09.2023 - 09.2024
Tesla Semi EOL Technician S3
Tesla, Inc,
01.2023 - 09.2023
Service Technician S2
Tesla, Inc.
03.2022 - 01.2023
Technician III
Penske Truck Leasing
06.2021 - 03.2022
Technician II
LA Sheriff's Department Fleet Division
07.2020 - 06.2021
Associate of Science - Alternative Fuels Vehicle Diagnostics & Repair
Rio Hondo College