ASH UPDIKE
Clark Fork,ID
Summary
Dynamic Technical Trainer and Safety Compliance Leader with a proven track record at Ting, recognized for integrating extensive fiber optic expertise with strong interpersonal skills. Spearheaded the development of innovative training platforms that enhanced operational efficiency while ensuring rigorous safety standards across all operations. Committed to fostering a culture of safety and continuous improvement within technical teams. Innovative Senior Technical Trainer known for high productivity and efficient task completion. Possess specialized skills in instructional design, curriculum development, and technology integration. Excel in communication, leadership, and adaptability, fostering learning environments where complex technical concepts are made accessible and engaging.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Technical Trainer/Safety Compliance Officer
Ting
Sandpoint, USA
05.2021 - Current
- Developed and finalized department Objectives and Key Results.
- Ensured cost-efficiency in allocated funds.
- Developing asynchronous training via an LMS.
- Developed a tech progression platform for technical benchmarking and progression.
- Managed onboarding process for new hires.
- Implemented comprehensive safety programs.
- Conducted sessions on aerial and underground network infrastructure for MXU, Enterprise, and SMB.
- Conducted training sessions on various software platforms, including Google Workspace and ServiceMax.
- Developed and implemented comprehensive training plans for technical staff.
- Conducted certified training sessions on MEWP usage compliance.
- Conducted OSHA-approved forklift certification sessions.
- Conducted training sessions on MXU and Enterprise network design.
- Acted as SME for engineering team's network topology and design
- Developed financial plans for personal protective equipment and safety resources.
- Led recurring safety workshops across the US.
- Created learning paths, assessments, and evaluation criteria to measure performance of trainees.
- Conducted on-site and remote training sessions to ensure effectiveness of training materials.
OSP III
Ting
Sandpoint, USA
04.2018 - 05.2021
- Developed connectivity solutions extending from company headquarters to client locations.
- Upgraded network infrastructure to support FTTH technology.
- Collaborate with contractors to address plant design challenges.
- Constructed passive cabinets for phases I and II.
- Developed technical feasibility solutions for new design functionalities.
- Facilitated project creation from start to finish.
- Secured access authorization by obtaining a TWIC clearance.
- Expert in network design processes.
- Planning
- Fiber Blowing. fusion splicing for ribbon fiber.
- Executed fiber activation for both passive and active cabinets.
- Conducted comprehensive OTDR and IOLM tests.
Commercial Engineer
Northland Communications
Sandpoint, USA
03.2008 - 04.2018
- Built CWDM, G-PON, and PON networks.
- Oversaw implementation and planning for fiber network systems.
- Enhanced customer service standards through strategic planning.
- Supervised tech support operations for commercial customers.
- Spearhead budget development for new plant expansions.
- Concentrated on critical product features aligning with client needs and technical limitations.
- Resolved technical issues through diverse mediums maintaining department cohesion.
- Created protocols to maintain accurate data.
- Established foundational application platform for seamless migration from client-server to enterprise architectures.
- Compiled thorough assessments of operational KPIs.
Service Technician & Commercial/Residential Installer
Cox Communications
Roanoke, USA
01.2001 - 12.2007
- Service and installation of commercial and residential accounts: Fiber Optic, VOIP, Cable, High-speed Data
- Trainer for all new Service Technicians
- System/Plant repair and maintenance
- Contacted new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services
- Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
- Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Consistently met deadlines and requirements for all production work orders
- Assisted team members with troubleshooting and diagnostics
- Facilitated maintenance team training procedures in alignment with company standards
- Adhered to safety protocols and policies to reduce workplace hazards
- Demonstrated increased knowledge of company products and equipment
Education
High School Diploma -
North Side High School
Roanoke, VA01.1998
Associate of Arts - Power Mechanics/Welding
Burton Center for Arts and Technology
Salem, VA01.1998
Skills
- Occupational Safety Expertise
- Expertise in Safety Instruction
- Content management
- Advanced technical skills
- Learning management systems
- Training delivery
- Instructional technology
- Subject matter expertise
- Class development
- Learning strategies
- Materials preparation
- Strong presentation skills
- Coaching and mentoring
- Creativity and innovation
- Hazardous materials handling
Certification
- US Homeland Security Clearance (TWIC)
- OSHA 30
- OSHA pole climbing instructor
- OSHA pole rescue
- OSHA forklift/telehandler endorsed trainer
- OSHA Aerial (MEWP) trainer
Timeline
Senior Technical Trainer/Safety Compliance Officer
Ting
05.2021 - Current
OSP III
Ting
04.2018 - 05.2021
Commercial Engineer
Northland Communications
03.2008 - 04.2018
Service Technician & Commercial/Residential Installer
Cox Communications
01.2001 - 12.2007
- US Homeland Security Clearance (TWIC)
- OSHA 30
- OSHA pole climbing instructor
- OSHA pole rescue
- OSHA forklift/telehandler endorsed trainer
- OSHA Aerial (MEWP) trainer
High School Diploma -
North Side High School
Associate of Arts - Power Mechanics/Welding
Burton Center for Arts and Technology
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