ASH UPDIKE
Clark Fork,ID
Summary
Senior Technical Trainer/OSHA Safety Officer with twenty five years experience in Fiber Optics and network design/construction. SME for engineering and design for fiber blown networks deployed using aerial and underground network topology with an extreme focus on safety and safety compliance.
Overview
27
27
years of professional experience
Work History
Senior Technical Trainer/Safety Compliance Officer (TTSC)
Ting
05.2021 - Current
- Creating and completing department OKR's
- Developing asynchronous training via LMS
- Developed Tech progression platform for Technical benchmarking and progression
- Onboarding new hires
- Safety training
- Technical training for fiber splicing, networking, plant construction (aerial & underground) MXU, Enterprise, SMB outages and restoration
- Trained software platforms such as Google Workspace, ServiceMax, Fellow, Wrike, Jera, Graze, Articulate, etc.
- Administrator for OSHA aerial MEWP training
- Administrator for OSHA forklift training
- Defensive Driver training
- Administrator for Fleetmatics
- Trainer for MXU/Enterprise network design
- Central Office and Active cabinet outage training
- SME for engineering team for network topology and design for organic and partner markets
- Responsible for fleet deficiencies and annual inspections
- PPE purchasing and tracking for expiration
- Budget planning for PPE and safety supplies
- Hold monthly safety meetings for all US techs
- Travel to US markets for safety and SEAP inspections
OSP III
Ting
04.2018 - 05.2021
- Building fiber optic network infrastructure from CO to customers
- FTTH
- Troubleshoot no lights
- Work with contractors on plant design issues
- Built passive cabinets for phase I and II in splice domes
- Spliced city fiber for DIA connections
- Fiber blowing
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Participated in creating projects from concept to completion
- Guided peers on technical knowledge based on previous experience
- Activating transport fibers in the central office to passive/active cabinets
- Testing of all company splicing
- OTDR, IOLM, Power Levels and Face-shots
Commercial Engineer
Northland Communications
03.2008 - 04.2018
- Building CWDM, G-PON and PON Networks, Fiber Restoration based on RUS methods
- Build and design of fiber networks (construction), Williams mapping Telecordia platforms
- Interconnects, Dia & Transport circuit and restoration
- Design and upgrades on data center operations
- Primary Technician for all Commercial Accounts, Fiber Optic, VOIP
- Creating and maintaining budgets for future plant extensions
- Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary
- Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
- Developed and implemented complex Internet and Intranet applications on multiple platforms
- Coordinated with systems partners to finalize designs and confirm requirements
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
- Consistently met deadlines and requirements for all production work orders
Service Technician & Commercial/Residential Installer
Cox Communications
01.2001 - 12.2007
- Service and installation of commercial and residential accounts: Fiber Optic, VOIP, Cable, High-speed Data
- Trainer for all new Service Technicians
- System/Plant repair and maintenance
- Contacted new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services
- Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
- Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Consistently met deadlines and requirements for all production work orders
- Assisted team members with troubleshooting and diagnostics
- Facilitated maintenance team training procedures in alignment with company standards
- Adhered to safety protocols and policies to reduce workplace hazards
- Demonstrated increased knowledge of company products and equipment
Conductor/Pipefitter
Norfolk Southern Corp.
01.1998 - 12.2001
- Locomotive overhauls: unpiping, overhauling, re-piping
- Experience with Locomotive Diesel engines, generators, welding, mechanical plumbing
- Hazmat training with Norfolk-Southern
- Used Arc and TIG methods to weld flat, cylindrical and irregular electrical connector-related parts
Education
High School Diploma -
North Side High School
Roanoke, VA01.1998
Associate of Arts - Power Mechanics/Welding
Burton Center for Arts and Technology
Salem, VA01.1998
Skills
- Excellent Interpersonal Skills
- Google Workspace/Microsoft Office Suite
- OSHA 30
- OSHA pole climbing instructor
- OSHA pole rescue
- OSHA forklift/telehandler endorsed trainer
- OSHA Aerial (MEWP) trainer
- Fiber Optic experience (building and General Construction designing)
- Telecom and data wiring experience
- Troubleshooting expert
- Network development and administration
- Quality assurance and control
- Project Management
- Leadership
- Network design
- MXU/Enterprise/SMB network design
- VOIP/Hosted/cloud based phone systems
- Cisco CCNA (bootcamp)
- Technical support specialist/customer retention
- Technical analysis
- Network security
- US Homeland Security Clearance (TWIC)
- Technical Training
- Fiber Optic trainer
- SME for network design
- Planning
- Fiber Blowing
- Directional drilling
- Micro Trenching
- Mass Fusion Splicing (Building and splicing ribbon fiber)
Timeline
Senior Technical Trainer/Safety Compliance Officer (TTSC)
Ting
05.2021 - Current
OSP III
Ting
04.2018 - 05.2021
Commercial Engineer
Northland Communications
03.2008 - 04.2018
Service Technician & Commercial/Residential Installer
Cox Communications
01.2001 - 12.2007
Conductor/Pipefitter
Norfolk Southern Corp.
01.1998 - 12.2001
Associate of Arts - Power Mechanics/Welding
Burton Center for Arts and Technology
High School Diploma -
North Side High School
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