Hi, I’m
Melissa Roth
Customer Service
Clark Fork,ID
Summary
Highly-motivated, hardworking employee with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic customer service professional. Devoted to giving every customer a positive and memorable experience. Looking for a work from home, Remote position.
Overview
23
years of professional experience
Work History
Roth FamilyClark Fork, ID
Homemaker
07.2008 - Current
Clark Fork PantryClark Fork, ID
Produce Manager / Deli Prep
04.2023 - 09.2023
Job overview
- Worked in a small deli / bakery, I was in charge of maintaining produce stock for sandwhich deli crew, I restocked, cut and filled items into containers so the deli had everything they needed to make sandwiches, I also cut fresh bread daily using a commercial bread cutting machine and communicated with bakery crew on bread stock.
- Maintained all produce orders for deli and some bakery items by taking count of supplies and making a logic decision on how much to order, it was a constant balancing act due to fluctuating sales then I would call in the orders to spokane produce, then I would also take in orders from delivery persons, I would check to make sure the order was correct and write a check for the order.
Business Degree SearchVancouver , WA
Attended Everest College
09.2006 - 06.2008
Save on FoodsWoodland, WA
Customer Service Cashier
05.2004 - 08.2006
Job overview
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
WalmartVancouver, WA
Cashier
01.2003 - 03.2004
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
DCS FinancialVancouver, WA
Collections Agent
01.2002 - 03.2003
Job overview
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
WalmartVancouver, WA
Layaway Associate and Cashier
03.2001 - 10.2002
Job overview
- Greeted customers to determine wants or needs.
- Assisted customers with selecting merchandise and determining payment plans for layaway purchases.
- Completed paperwork accurately and in a timely manner for all transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit.
- Answered incoming calls from customers regarding product availability, pricing, orders and other inquiries.
- Resolved customer complaints promptly in order to maintain positive customer relations.
- Tracked progress of open layaway accounts on a weekly basis and monitored expiration dates of layaways and contacted customers as needed.
Education
Everest CollegeVancouver, WA
Degree in Business from Business
04.2008
Woodland High SchoolWoodland, WA
High School Diploma
06.2001
Skills
- Written and Verbal Communication
- Customer Service and Relations Excellence
- Typing Proficiency 63 wpm
- Research
- Inbound and Outbound Calling
- Active Listening
- Proficient in Libre Office
- Software Installation and repair
- Data Entry
- Employee Supervision
- Team Building
- Hardware and Software Updates
- Troubleshooting and Diagnostics of Computer Systems
- Technical Support
- Computer Diagnostics
- Issue Diagnosis and Resolution
Timeline
Produce Manager / Deli Prep
Clark Fork Pantry
04.2023 - 09.2023
Homemaker
Roth Family
07.2008 - Current
Attended Everest College
Business Degree Search
09.2006 - 06.2008
Customer Service Cashier
Save on Foods
05.2004 - 08.2006
Cashier
Walmart
01.2003 - 03.2004
Collections Agent
DCS Financial
01.2002 - 03.2003
Layaway Associate and Cashier
Walmart
03.2001 - 10.2002
Everest College
Degree in Business from Business
Woodland High School
High School Diploma
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