Drew Wood
Lillington,NC
Summary
Results-driven professional with a diverse background in business management and technical services, specializing in fiber optics and network maintenance. Proven track record in operating a successful virtual reality and beverage business, demonstrating strong leadership, strategic planning, and financial management skills. Currently excelling as a Repair and Maintenance Technician with extensive experience in fiber optic installations, infrastructure management, and technical troubleshooting. Adept at implementing advanced solutions to optimize network performance and reliability. Holds multiple Harvard certifications in leadership and communication, underscoring a commitment to excellence and continuous professional development. Known for a meticulous approach to problem-solving, exceptional organizational skills, and a strong ability to collaborate across teams to achieve operational goals.
Overview
12
12
years of professional experience
3
3
Certificates
Work History
Maintenance and Repair Technician
Ting
2018.06 - Current
- Expertly manage and maintain high-speed fiber optic connections, ensuring seamless service delivery to residential and commercial clients.
- Perform complex fiber optic installations, including fiber blowing and splicing, to optimize network performance and reliability.
- Conduct thorough underground repairs and network troubleshooting to address and resolve connectivity issues efficiently.
- Lead FTTH (Fiber to the Home) installation projects, demonstrating technical proficiency and attention to detail in deploying cutting-edge technology.
- Oversee main line fiber blowing and infrastructure maintenance, contributing to the enhancement and expansion of network capabilities.
- Develop and implement strategic solutions for infrastructure estimates and repairs, ensuring accurate cost assessments and effective resource allocation.
- Utilize advanced locating techniques to identify and address potential issues in the network, minimizing downtime and enhancing service quality.
- Collaborate closely with cross-functional teams in CO (Central Office) management, ISP service management, and construction project management, driving project success and operational excellence.
- Apply industry best practices in inventory management to streamline operations and ensure the availability of essential tools and materials.
Small Business Owner
Drew Wood Enterprise LLC
2017.06 - 2018.06
- Founded and successfully operated The Woods Virtual Reality and Draft House, a unique business offering cutting-edge virtual reality experiences and a diverse selection of craft beverages.
- Spearheaded all aspects of business management, including strategic planning, financial oversight, and operational efficiency.
- Secured and managed an ABC license, ensuring compliance with all regulatory requirements for selling beer and wine to the public.
- Developed and implemented comprehensive systems for legal document organization and storage, enhancing operational efficiency and compliance.
- Conducted detailed cost analyses to optimize profitability, streamline operations, and identify areas for growth and improvement.
- Cultivated a strong brand presence and customer loyalty through exceptional service, innovative offerings, and effective marketing strategies.
Education
No Degree - Auto Mechanics
Wake Tech Community College
Raleigh, NCCertificate - CompTIA Network+ & CCNA
Udemy
Online2025
Certificate - Leadership
Harvard
Online09.2023
High School Diploma -
Knightdale Highschool
Knightdale NC06.2013
Skills
- Fiber Optics and Infrastructure Management
- Fiber Splicing and FTTH Installations
- Cost Analysis and Budget Management
- Leadership and Team Management
- Legal Document Organization
- Customer Service and Technical Support
- Network Maintenance and Repair
- Communication and Persuasion
Accomplishments
- Employee of the Month (Multiple Occasions)
Consistently recognized as Employee of the Month at Ting for outstanding performance, dedication, and exemplary work ethic. Commended for exceptional technical skills, problem-solving abilities, and commitment to customer satisfaction. - Employee of the Year
Honored as Employee of the Year at Ting for demonstrating exceptional leadership, technical expertise, and innovation. Recognized for going above and beyond in delivering high-quality service and contributing to the overall success of the team and company. - Developed and Implemented Cost-Saving Plan
Conceived and executed a strategic plan that successfully saved the company over $50,000. Identified key areas for cost reduction and process improvement, leading to significant operational efficiencies and enhanced profitability. - Featured in Local Media
Achieved notable recognition when The Woods Virtual Reality and Draft House was featured in the local paper in Dunn, NC. The coverage highlighted the innovative offerings and success of the business, reinforcing its positive impact on the local community and enhancing its reputation.
Certification
- Leadership: Foundational Principles
- Rhetoric: The Art of Persuasive Writing and Public Speaking
- Leadership and Communication
Harvard University
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