Alex Zapata Estrada
Fresno,CA
Summary
Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrate communication and problem-solving skills to enhance customer experiences.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
31
31
years of professional experience
Work History
Cook/Baker/Bakery Assistant
Walmart
Clovis, CA
03.2021 - 05.2026
- Operated baking equipment to produce high-quality baked goods efficiently.
- Coordinated ingredient preparation and measured components accurately for production consistency.
- Monitored product quality during production, ensuring compliance with safety standards.
- Collaborated with team members to streamline workflow and reduce downtime.
- Evaluated market trends to inform product selection and promotional strategies.
- Conducted regular audits of merchandise compliance with brand standards and guidelines.
- Implemented process improvements that increased efficiency in stock replenishment procedures.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
- Enhanced store sales through effective product placement and targeted promotions.
- Developed and implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess loss.
- Prepared and cooked high-quality meals in compliance with food safety standards.
- Operated kitchen equipment, ensuring proper maintenance and cleanliness.
Customer Service Associate
Dollar Tree
Clovis, CA
08.2020 - 03.2021
- Executed merchandising strategies to optimize product placement and visibility.
- Collaborated with team members to maintain accurate inventory levels and product displays.
- Monitored sales trends and adjusted merchandise accordingly for improved performance.
- Trained new staff on effective merchandising techniques and store policies.
- Developed merchandising strategy to efficiently move overstock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
- Organized store merchandise racks by size, style, and color.
- Analyzed inventory levels to ensure stock availability and prevent overstock situations.
CSA
Lowes
Clovis, CA, US
05.2004 - 03.2020
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Supported timely dispatch of goods, preparing and organizing items according to delivery schedules.
- Enhanced warehouse efficiency by organizing and categorizing inventory for easy access.
- Enhanced customer satisfaction, ensuring accurate and damage-free deliveries.
- Optimized storage space utilization, arranging items compactly without compromising accessibility.
- Decreased loading errors, paying close attention to order details and specifications.
- Improved loading times, using forklifts and pallet jacks efficiently.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
Sales Associate
Toys R Us
Clovis, CA, US
12.2001 - 06.2005
- Plano grams and racking.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales events to effectively communicate with customers.
- Collaborated with team members to ensure stock levels remained adequate on the sales floor.
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Trained new associates on store procedures and best practices for customer engagement.
- Participated in inventory management processes, supporting accurate stock counts and organization efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Maintenance
Pacific Central Management
Fresno, CA
03.1996 - 08.2000
- Sweep and mop floors.
- Responded to Common Area Maintenance (CAM) inquiries.
- Scheduled and performed equipment maintenance.
- Performed routine and scheduled maintenance services.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Assisted with mowing, weeding and maintenance of grounds.
- Clean buildings by emptying trash, sweeping, and cleaning surfaces.
- Clean and disinfect laboratory equipment.
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Steam-clean carpets.
- Use cleaning solutions to remove stains and clean surfaces. Mix various cleaning agents.
- Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
- Dust furniture and scrub surfaces clean.
- Apply wax to coat floors and buff.
- Apply sealant to floors.
- Clean and service restrooms with mops and disinfectants.
- Mow lawns, trim shrubbery, plant flowers, and apply pesticides.
- Move heavy equipment and furniture.
- Identify and report possible repairs.
- Fix minor plumbing leaks.
- Ordered more supplies and scheduled machinery maintenance..
- Tracked maintenance activities and maintained detailed records.
- Followed routine maintenance checklist.
- Assisted with maintenance and repair.
Framer/Roofer
Nesbitt/ Cambridge Construction
Fresno, CA, US
03.1995 - 07.2005
- Load Homes
- Constructed and installed framing systems for residential and commercial projects.
- Ensured compliance with building codes and safety regulations throughout construction processes.
- Trained junior framers on best practices for tool usage and framing techniques.
- Conducted quality inspections to verify accuracy and integrity of completed frames.
- Mentored new team members, enhancing skills in precision framing and teamwork dynamics.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Followed safety protocols when using nail guns, saws, and grinders.
- Examined wood, work areas, and supplies for defects and damage before completing projects.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Created custom frames to meet needs of individual customers.
- Disassembled frames for repair, refurbishment, or replacement.
- Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.
- Hung variety of frames with precision and accuracy.
- Cut and shaped materials to meet outlined measurements.
- Installed insulation, trim and other finishing touches.
- Built and hung custom doors and frames.
- Managed inventory of tools, supplies and equipment.
- Safely operated electric cordless and hammer drills and cutting torches.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
Education
High School Diploma -
Roosevelt High School
Fresno, CA, USSkills
- Customer service
- Product knowledge
- Team development
- Store maintenance
- Pallet jack handling, forklift,
- Truck loading and unloading
Timeline
Cook/Baker/Bakery Assistant
Walmart
03.2021 - 05.2026
Customer Service Associate
Dollar Tree
08.2020 - 03.2021
CSA
Lowes
05.2004 - 03.2020
Sales Associate
Toys R Us
12.2001 - 06.2005
Maintenance
Pacific Central Management
03.1996 - 08.2000
Framer/Roofer
Nesbitt/ Cambridge Construction
03.1995 - 07.2005
High School Diploma -
Roosevelt High School