Alex Zetouna
Livonia,MI
Summary
Accomplished professional with management experience. Ability to lead and motivate others. Ability to communicate and relate at a high level with diverse populations. Love to work and bond with others to create good relationships and satisfy customer needs. Unlimited energy and passion to use my experience to help others get to where they want to be by using teamwork, communication, leadership skills, holding myself accountable, and taking great pride in my work. Specialize in acquisition, retention, customer service, and sales.
Overview
9
9
years of professional experience
Work History
Senior Business Advisor
Rapid Finance
Detroit, MI
04.2019 - 07.2022
- Remote since the beginning of COVID in March 2020), Worked hand in hand with business owners to learn more about their business structure and model to figure out what loan solution would work best for them
- Understanding and learning about multiple different industries in order to be confident in what route we would take in order to help them accomplish their business goals financially
- Many times this involved speaking to their CPA’s, accounts, and Lawyers, in order to obtain specific required documentation
- Presented and sold short term loans, long term loans, and business lines of credit at a high level
- Finishing top 5 in the company on multiple occasions and, and earning the #1 spot a few times as well
- Exceeded my monthly goal at an exceptional level
- This required negotiating skills, confidence, a game plan, and execution
- After 6 months in the company, I was promoted from Junior Business Advisor, to Business Advisor
- After a little over a year in that position, I was then promoted again to Senior Business Advisor, which was the highest level of a Business Advisor you could accomplish at that time
- Kept my book of business extremely organized to make sure every client was treated exceptionally well every single time
- Followed up with clients at a high level to make sure every lead the company bought was treated with high importance
- Earned multiple self-generated referrals by building great long term relationships and earning the trust of my clients.
Account Manager
Life Time Fitness Inc
CANTON, MI
08.2017 - 04.2019
- Managed and maintained client book of accounts with monthly sales goals.
- Not only meeting but exceeding those goals for 18 months in a row.
- Received 25 company Employee Sales Performance Awards for multiple sales achievements in different categories.
- Led the region in new account establishment on a consistent basis through effective reach outs with customers that inquire in, no cold calling. Ensuring to give them the best client experience possible.
- Have helped and trained new hires with little to no sales experience to amplify and develop their sales skills.
- Built strong relationships with the sales team by helping improve their skill sets, being a team player, leading by example, helping out when needed, and spending 1:1 time to shadow, role play, and do whatever is necessary to help improve their business/lead management and sales skills.
- Developed/created promotional programs to optimize revenue levels.
- Reached out to accounts on a frequent basis to check on satisfaction. Constantly staying in contact and keeping great relationships, connect them with what they need. This helped them trust me and helped me break records for the amount of referrals I brought in.
- Strong in time management and being effective with the time that I am given, making sure all time and outreach is maximized.
- Led and motivated a 7 person team of sales professionals that ranged from new hires to 5 year veterans.
- Supported sales team by delivering current territory sales data, sales reports, and spreadsheets.
- Sending emails and reports out to management and to my team as a review of the day, week, and current month to not only hold people accountable for their work/business but also help motivate and inspire them to get where they want to be. Giving praise to those meeting goals and motivating the ones who aren't to get there.
- Worked with many different corporate companies and HR/Benefits departments to build a partnership and close bigger deals with less time. Helping the corporate company employees with having health benefits and receiving a subsidy through their company for their payments.
- Responsible for auditing all leads and membership in Dynamics, LTF Suite, and Microsoft office 365
- Certified retention specialist
- Responsible for taking cancellations of accounts and figuring out their reason, coming up with a solution to keep them happy and maintain their customer status. Received high praise for continuously exceeding expectation saving over 70% of attempts for 18 months
- Maintained relationships even with those that turned down my offers so that when they were ready, they had someone they knew that believed in them and didn't give up.
- Proactively identified and solved complex strategy problems that impacted sales management and business direction.
- Met with the entire team on a weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Manager on duty: Responsible for handling customer complaints, phone calls, disputes on payments, and all "I would like to speak to a manager" situations.
- Exceeding in customer service to ensure acquisition was always higher than retention.
- Established action plans for team members and helped each person attain objectives.
- Out of 700 + account managers in the nation, have never finished a month with a lower ranking than #19 which was my first month with the company.
- My 2nd month I was ranked #4, In December 2017 I was ranked #2, December 2018 I finished #3.
Certified Personal Trainer
Powerhouse Gym, NASM
Troy, MI
04.2015 - 03.2017
- Taught clients how to modify exercises appropriately to avoid injury
- Demonstrated and explained fitness program benefits to members, resulting in a 50% increase in member participation in paid group classes
- Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests
- Counseled clients on proper nutrition and exercise habits
- Built amazing relationships and rapport with clients
- Arrived on time, prepared and attentive for every training appointment
- Explained ways to measure exercise intensity for the best results.
Assistant Sales Manager
GNC
Southfield, MI
02.2014 - 02.2015
- Helped sales professionals finalize customer sales and handled escalated concerns
- Responsible for audits of the entire building
- Morning and night inventory
- Managing a team of 3 associates to hit daily goals, year over year improvement, and individual sales goals
- Bank deposits
- Interviewing and Hiring
- Promotional changes and marketing updates
- Oversaw office operations and maintained store compliance
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on the sales floor
- Taught new associates sales tactics and performance improvement techniques
- Opened and closed the store, set up registers and secured cash
- Of 40 + sales associates in Michigan, was never out of the top 15
- Worked at 7 different locations in Michigan to help the struggling locations, to finally settle into the Southfield location which was where I finished.
Lead Supervisor Warehouse Specialist
TVSTOREONLINE.COM
Commerce, MI
05.2012 - 11.2013
- Packaging and shipping
- Inventory and count and ordering
- Building more space for warehouse and keeping space clean and organized to make products easy to reach for efficiency of time
- Stocking inventory
Education
Certified in Nutrition, Personal training, and Group Training. - Kinesiology/Nutrition
Oakland Community College
Exercise Science/Nutrition - undefined
National Personal Training Institute
2014
High School Diploma - Commerce
Walled Lake Northern High School
Commerce, MI2011
Skills
- Excellent sales skills
- Quick learner
- Team building and team leadership
- Wrestling Coach
- Basketball Coach
- Certified Personal Trainer
- Staff development/training
- Internet savvy
- Strategic and persistent outreach
- Proficient in all Microsoft Office Applications, and CRM Dynamics, Salesforce, and Five9
- Excellent negotiating tactics
- Creative problem solving
Timeline
Senior Business Advisor
Rapid Finance
04.2019 - 07.2022
Account Manager
Life Time Fitness Inc
08.2017 - 04.2019
Certified Personal Trainer
Powerhouse Gym, NASM
04.2015 - 03.2017
Assistant Sales Manager
GNC
02.2014 - 02.2015
Lead Supervisor Warehouse Specialist
TVSTOREONLINE.COM
05.2012 - 11.2013
Certified in Nutrition, Personal training, and Group Training. - Kinesiology/Nutrition
Oakland Community College
Exercise Science/Nutrition - undefined
National Personal Training Institute
High School Diploma - Commerce
Walled Lake Northern High School